from: address not showing up in the ticket - HelpDesk

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Home » HelpDesk » from: address not showing up in the ticket

1/8/2010 7:48:01 AM klimekt Posts: 1	We've run into a small issue, our helpdesk application received an email from a user but in the ticket only the user's name is displayed and not their email address, making it impossible to respond. We've looked at the email and noticed that the FROM: header is formatted so it takes up two lines like so: FROM: John Doe [john.doe@email.address.com] Since the email parser is processing the header one line at a time, I believe this is the cause of the problem, it doesn't see the email address as part of the FROM: tag but as a separate header entry. Is there any way to modify the email parser so that it accepts multi-line header tags? Thanks, Tomasz
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1/10/2010 3:20:55 AM jitbit Administrator Posts: 1306	Is the user's email address displayed when you to the user's profile??
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