Email Attachments are corrupted - HelpDesk

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1/11/2010 5:41:32 PM invergordon Posts: 3	Hi, we're running Jitbit HelpDesk v3.5.6.0 and when a user sends an email with an attachment the attachment will not open in the Help Desk. The error messages a PDF and a JPG file is attached. If the attachment is created within the Help Desk then all is good but otherwise this is causing big headaches for the Help Desk admins as they have to keep asking the user to send the attachment seperately. We are using the automatic email chercker option. No attachment as 15kb is way too low! <em>edited by invergordon on 1/11/2010</em>
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1/18/2010 9:20:58 AM Melissa Posts: 31	Not sure if this is related, but I had a problem where attachments containing spaces ("Error msg.jpg") would not open in Firefox. These attachments opened properly in IE, and the bug has been fixed in version 3.7.
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1/19/2010 1:41:17 AM jitbit Administrator Posts: 1306	invergordorn, what is your version number?
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1/19/2010 1:09:03 PM invergordon Posts: 3	It's in my original post - v3.5.6.0
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1/21/2010 3:02:47 PM jitbit Administrator Posts: 1306	please upgrade to the latest verrion, the email parser has been improved since
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