software development / bug tracking - HelpDesk

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1/15/2010 12:24:45 PM kapcreations Posts: 2	Would you consider adding some SDLC components to your help desk software road map? Namely I am looking for the ability to create development tasks and sub-tasks, assign them to users, and be able to track bugs a little more efficiently. Many small and mid-sized companies need to have tight integration between help desk and software development, because the technicians wear many hats.
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1/21/2010 3:08:42 PM jitbit Administrator Posts: 1306	So, basically it would be adding a "duedate" attribute to issues and creating some issue-subissue relationship, right?
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10/1/2010 6:09:51 AM Lars Skogshus Posts: 8	is this going to happen? -- Lars Skogshus HelpDesk 5.4.10.0 IT-Tech www.abf.se
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10/11/2010 12:09:22 AM jitbit Administrator Posts: 1306	It is, we have it in our roadmap for the next month
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