Jitbit Software :: Forum

	5/19/2008 4:03:06 PM permalink
level7solutions Posts 3	Could someone please explain the difference between a technician (noted in several placed in the help files and on the jitbit website) and an Administrator? There appears to be two user levels: admin and user. User is the end user that submits the tickets (I assume), but there seems to be a need for a user-type of technician. Someone working in the help center/customer service for the company operating the help desk, but not needing full admin rights is defined how? ...by adding that user (technician) to have access rights to a category? It's not well documented and I just want to be sure this is right. Thanks.
	5/20/2008 1:03:13 AM permalink
jitbit Posts 712	"by adding that user (technician) to have access rights to a category" - yes We will add a clear roles-description to the manual. thanks.
	5/20/2008 6:52:26 AM permalink
level7solutions Posts 3	Thanks for your reply. That clears it up.
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