Jitbit Software :: Forum

	6/18/2008 7:09:28 AM permalink
wit01 Posts 26	I have emailed support and had a reply, but nothing really came of it so I thought I'd post on the forums to see whether any other user had this issue and whether they found a resolution. I've set the helpdesk to use Windows Authentication. Impersanation is set to TRUE. When I log onto the helpdesk from a user PC, the email field in the "My Profile" does not update. I've tried leaving it for a day, but still, it doesn't populate automatically. The helpdesk is installed on a Server 2003 Member server - NOT on a Domain Controller. I can run LDAP queries from the member server to a DC no problems, so nothing is getting blocked. Anyone else had this issue?
	9/10/2008 8:31:36 PM permalink
RBrogen Posts 6	I can't seem to get it to update email addresses either. Can someone from JitBit pls rply. Thanks
	9/11/2008 1:02:23 PM permalink
jitbit Posts 712	the user's emial is populated only when the user accesses the Helpdesk Application for the first time. The user record is created and the app tries to connect to AD (using the domain name) and populate it from the "mail" field.
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