9/11/2008 11:10:42 AM
KyleSchw
Posts: 2
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I'm currently using version 3.1.1.0
I set it up so that it authenticates users with Active Directory, is there anyway I can set it so that when someone browses to the page they are automatically logged in, it keeps prompting for a username & password.
Thanks
edited by KyleSchw on 9/11/2008
<em>edited by KyleSchw on 9/11/2008</em>
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9/11/2008 1:03:56 PM
jitbit
Administrator
Posts: 1306
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to neable windows-authenticaiton in full you have to enable it in both web.config fil AND in IIS directory properties.
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9/11/2008 1:16:14 PM
KyleSchw
Posts: 2
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alright I got the Windows-Authentication to work properly, its enabled in both. If the user types in their Domain name and Password they can log in fine.
What I was wondering is if there is a way so that it doesn't come up and prompt for a username and password and just automatically logs the user in since they are already logged into Windows, not sure if its possible or not.
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9/12/2008 3:38:02 PM
jitbit
Administrator
Posts: 1306
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-make sure that the user's browser supports windows-integrated authentication (it's IE with this setting enabled)
-make sure your IIS server has windows-integrated authentication enabled in the web-folder properties.
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4/24/2009 2:13:00 AM
mig
Posts: 1
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I am using trial version, for testing, and I got the Windows-authentication to work properly, all users are logged automatically with AD.
I can see my username, after I'm starting helpdesk, everything is nice, but my question is:
Because our users have different usernames and real names (username in our AD is something like: "DF21032"),
is it posibble to show real name for user, instead off username from AD, and where I can change it ??
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4/29/2009 4:19:42 AM
primenet
Posts: 8
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Hello there
same here... It would be great if the HelpDesk can show real names instead of the format "domain\logonname". also the support-replies looks much nicer if it show a realname...
thanks,
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5/14/2009 9:33:19 AM
primenet
Posts: 8
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Hello
Any news about this topic?
Thanks and kind regards
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5/16/2009 3:10:23 AM
jitbit
Administrator
Posts: 1306
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Not yet, unfortunately. This would required two diferent "name" fields for a user - a "username" and "display name" fields, and we're still discussing how to add this to the app...
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10/6/2009 9:55:39 AM
Melissa
Posts: 31
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This is another vote for primenet's suggestion to show real names instead of the format "domain\logonname". 
Thanks!
Melissa
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10/20/2009 5:51:40 PM
Melissa
Posts: 31
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I know it's only been a couple of weeks, but I've received more requests for this feature. Is there perhaps a timeline I can relay to the help desk agents? Thank you!
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10/22/2009 9:36:49 AM
jitbit
Administrator
Posts: 1306
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We're adding an option to display the full-name of a user (if specified), it will be out with the next version.
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1/12/2010 6:08:30 AM
neilault
Posts: 16
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Was this feature ever added into a new version and if so how do you get it to work?
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1/12/2010 7:09:36 AM
wit01
Posts: 69
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do you mean the auto logon? It's been present since the dawn of time (joke).
If you are talking about that, you need to edit the webconfig file, as explained in the documentation that comes with the setup files.
However, if you mean the feature of displaying real names, then it's in 3.7.0 (maybe previous versions as well). Suggest you click the "what's new" link on the helpdesk section of the main JitBit website.
<em>edited by wit01 on 1/12/2010</em>
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1/15/2010 9:04:09 AM
neilault
Posts: 16
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Yes I meant the displaying of real name rather than unfriendly DOMAIN\USERNAME. I noticed in the 3.7.0 that "Improved notifications engine - DisplayName" is a change but as far as I can see everything still uses DOMAIN\USERNAME and I didn't notice any way of chaning this within the options.
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1/18/2010 4:23:32 AM
wit01
Posts: 69
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As long as the user has a first name and surname in the administration part of the helpdesk then:
New Issue
- Submit on behalf of will show domain\username
Active Issues
- From field will show Full Name
- Reassigning issue will show Full Name as current assignee, then domain\username as the dropdown
Email being sent from system will show full name as to who it is from
I can now see your point, depends on what part you want it to display fullname!
(PS I have nothing to do with JitBit, just like helping out on forums)
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