Help Desk Project Management

Help Desk » Help Desk Project Management

A web-based help desk software application can be used not only to track support tickets from your customers, but to also manage projects inside your helpdesk team. The app has everything a powerful project management tool needs: notifications, project statuses, time-tracking, due-dates etc. etc.

Create project categories, add project members, assign projects to users, search and filter your projects - it's all here.

In fact, we use our help desk app (the hosted verison of it) to track our own projects inside the Jitbit Software team. For instance, it makes it really easy to transform a feature-request ticket from a customer into a project devoted to adding the feature requested. And when the project is finished we can simply inform the customer that it's done - all in the same place.