Helpdesk API

Help Desk » Helpdesk API

Jitbit web-based help desk software app includes a "RESTful" web-service for external apps integration. The service address is: http://[helpdesk-url]/API.svc. Where "[helpdesk-url]" is the helpdesk application address. Hosted or self-installed, doesn't matter.

For security, all webservice calls should supply a "shared secret" parameter which must be specified in the admin panel.

All webservice calls return data in JSON format.

This is an ASP.NET "WCF service". But you can use it on any platform - PHP, Ruby, Python or any other.

Helpdesk methods

AddTicketFromEmail

http://[helpdesk-url]/API.svc/AddTicketFromEmail?sharedSecret={sharedSecret}&submitterEmail={submitterEmail}&categoryId={categoryId}&subject={subject}&body={body}

Adds a new ticket by specifying a submitter's email. A user with this email should be present in the system at the point. Returns the newly created ticket ID.

AddTicketFromUsername

http://[helpdesk-url]/API.svc/AddTicketFromUsername?sharedSecret={sharedSecret}&submitterUsername={submitterUsername}&categoryId={categoryId}&subject={subject}&body={body}

Adds a new ticket by specifying a submitter's username. A user with this username should be present in the system at the point. Returns the newly created ticket ID.

AddUser

http://[helpdesk-url]/API.svc/AddUser?sharedSecret={sharedSecret}&username={username}&password={password}&email={email}&firstName={firstName}&lastName={lastName}&phone={phone}&location={location}&sendWelcomeEmail={true/false}

Adds a new user and returns his ID.

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