Why web-based?

Help Desk » Why web-based?

Why web based help desk is better?

First, web-based help desk software - is the one you use with a browser over the network - either over the Internet or over your corporate intranet.

Web based means "easier" to use than regular software - you don't have to install it locally, download any software or drivers, worry about upgrading to the latest version or hardware compatibility on users' workstations.

Web-based means "secure" since no data is stored locally on users' laptops, USB sticks or other removable storage devices which often gets stolen. All the sensitive data is stored on a server, updated and secured in one place.

Web-based means "works from anywhere" - you can work on the go, from home, from work, from a hotel room. Your data is accessible even on a mobile device.

We offer two variations of our web-based help desk: self-hosted version that installs on your company's server, and the hosted version that runs on our enterprise-class server in a highly-secure data center.