Hosted Help Desk » Android helpdesk

Android helpdesk

While we had the iPhone helpdesk app for a while, we didn't have an Android one. Many users were requesting and we're excited to announce that we finally launched it.

Free Android Helpdesk app

We intentionally kept the app very simple and easy, so the helpdesk agents can do their job on the go. The app stays operational even at slow connection speeds. Note, that the app can be used with both "hostet" and "on-premise" versions of Jitbit Helpdesk.

Android app features:

  • Reviewing unanswered/unclosed/all tickets
  • Viewing basic ticket details and replies
  • Posting replies publicly and "for techs only"
  • Changing ticket statuses
  • Viewing attached images

Always Improving

The Jitbit Android app is already a highly useful tool, but we plan do make even better. If you have any feature-requests, bug-reports or suggestions please send them to our support, we'll be happy to help.

Jitbit Helpdesk on Google Play

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