Hosted Help Desk Upgrades Policy

Hosted Help Desk » Hosted Help Desk Upgrades Policy

One of the awesome reasons to choose the SaaS helpdesk over the downloadable one - is our upgrade policy. We upgrade the hosted version more frequently than the downloadable helpdesk.

Updating the downloadable version requires building a setup-package, tuning the database-upgrade tool, updating the installation manual, testing the installation package on test servers, publishing the package on our website... While with the hosted version we just roll-out updates instantly.

Thats why new handy features, bug-fixes, design-improvement and other cool stuff appears in the hosted (saas) version first.