"Online help desk software" is just another name for a hosted help desk application. "Online" means "web-based and hosted by vendor, not customer".
Online help desks are being used not just by the technical support teams, but business development and sales departments as well.
Features that are usually found in online help desk software include:
Online help desk software can be accessed from anywhere using any available device - be that a laptop or a smartphone - with no extra configuration required. Just type the helpdesk app's URL and check the new tickets - anytime, anywhere.
Web-based help desk software tracks customer requests - keeps them archived and structured - making it easy to look up a particular client's history.
It's our headache to keep your help desk online. And we've had only 2 unscheduled outages since 2006 that lasted longer than 20 minutes, which is pretty damn incredible really. It means your customers can track their requests 24/7/365.
Our online help desk allows custom branding for your organization, using your own domain, logos and colors. Start your 60-days trial today and see how our online help desk software can tailor your support to your needs.