Web based help-desk software
So, you've ended up on a "yet another web-based help-desk software" page. We will save you some time and point out the key reasons why our helpdesk is different:
- Unlimited - we are not priced "per technician" or "per user". The price you see above is the price for an unlimited solution. 1 technician? 10 technicians? 100000 technicians? Doesn't matter.
- Full-blown - Jitbit Helpdesk has everything a help-desk software needs: 2-way email-integration, easy user-interface, file-attachments, asset-management etc. You'll find the detailed features list below.
Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time.
Try the web-based helpdesk
If you want to try our help desk software, you can:
- Online demo: try the online Jitbit HelpDesk demo (use "client/client" or "admin/admin" to log in).
- Download non-expiring trial: and try it on your server, the link is at the bottom.
- Try the hosted version free for 60-days: details below.
Rated: 
New: Hosted Version
Along with this downloadable version of our web-based helpdesk software (for installation on your server), we also offer a Hosted Helpdesk Software service.
Why Jitbit Help Desk?
- Extremely cheap helpdesk software - only $349 for a single installation (unlimited users and technicians) or $699 for the source-codes. All contracts include free upgrades within one year and discounted upgrades afterwards.
- Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
- Integrates into your website - generates a support-widget code for your website. Just copy-paste two lines of javascript to your webpage and thats it - you have a support form on it.
- FREE evaluation version has no expiration (download and test as long as you need)
- Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
- Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds).
- Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server
Helpdesk key features
- File attachments - post documents, screenshots and PDFs.
- Asset management - track your assets, assign it to your users
- Knowledge base and Reports with an option to export to Excel
- Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
- Flexible - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog
- Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources.
English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Polish, Hebrew, Arabic, Hindi languages are included.
- Source codes - C# source codes available for developers
How does the Help Desk work?
A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "support@server.com"). Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.
Help Desk System Requirements
- Any ASP.NET-compatible web hosting with MS SQL database support
- OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server 2005 and higher (all versions supported including the free editions - SQL Server Express).
View inline help
HelpDesk - articles:
Latest releases:
Aug 29 2010