| HelpDesk v 5.1.5 |
|
released 9/5/2010
|
- Incoming email HTML-parser improvements
- Correct "ticket hours spent" validation for non-US cultures
- The "today/tomorrow/yesterday" splitter now works with server time offset correctly
- Recent updates area added to the homepage
- A default "new ticket" message is not added to a ticket when it's created
- Fixed a small error when clicking "take" button
|
|
| HelpDesk v 5.1.3 |
|
released 8/29/2010
|
- Improved installer
- Priority filter in the ticket report
- Numbered list support in the WYSIWYG editor
- Saving answer-templates aka "canned responses" for tickets
- AD-sync improvements, new button "sync this user from AD" on the user page
|
|
| HelpDesk v 5.1.2 |
|
released 8/2/2010
|
- Disabled users are not shown when submitting a ticket "on behalf"
- Incoming email parser improvements
|
|
| HelpDesk v 5.1.0 |
|
released 8/1/2010
|
- Improved the user-suggestion box when adding a ticket subscriber
- Disabling a user now works even with Widows-authentication enabled
- Visually improved rich-text editor
- BBCode engine optimizations
|
|
| HelpDesk v 5.0.9 |
|
released 7/23/2010
|
- Fixed comment line-feed issue in Firefox/Chrome/Safari
- Fixed the ticket comment-editor
- New option "disable the close-ticket notification"
- The rich-text editor now auto-resizes itself when typing text - in the new ticket submission form & ticket commenting window
- User-creation modules improved (when used with windows-authentication)
- After changing the ticket category, a notification is not sent anymore if there's a technician assigned to a ticket
- Setting/removing the "techs only" flag when editing a comment
|
|
| HelpDesk v 5.0.8 |
|
released 7/11/2010
|
- Improved bounce-emails filter
- Attaching a file with the same name overwrites it
- Adding comments to a tickt is now asynchronous (AJAX)
- New feature: deleting a comment from a ticket
- Report diagrams now show numbers in the legend
- Improved incoming emails MIME parser
- Fixed: custom status buttons shown to administrators and techs only
- Fixed: if an incoming email contains an link - it's saved correctly in the system
- Active category/section is no highlighted in the tree on the "tickets" page and knowledge-base
- "Check availability" link when registering a new helpdesk user
- Other minor improvements
|
|
| HelpDesk v 5.0.7 |
|
released 6/25/2010
|
- Section name shown in the ticket list
- Improved "tree" in the list
- Some Chrome/Safari improvements
- Fixed the non-latin cheracters in the subject of outgooing email notifications
- Lots of minor improvements
- Email notification about a file attachment now contains a link to the file
- No more notification about a file deletion
- Improved incoming emails parser - efficiently removes quoted messages
|
|
| HelpDesk v 5.0.5 |
|
released 6/20/2010
|
- Improved custom helpdesk ticket status deletion
- Ticket section is now displayed on the ticket page
- Some CSS improvements
- Fixed the auto-focusing on the new comment box in Opera, Safari and Chrome browsers
- Fixed saving the SMTP/POP passwords after testing them
- Fixed the "ticket updated by user/tech" icons
- Fixed validation error when editing a message in the log
- Enabling/Disabling users
- "Techs-only" comments are not being sent in the "recent messages" notification emails
- Improved helpdesk user registration engine
- Minor visual improvements
- Fixed double line-feed in the ticket wysiwyg editor in Chrom, Safari and other webkit-based browsers
- Incoming email-2-ticket parser improvements
- Improveed default email template
|
|
| HelpDesk v 5.0.4 |
|
released 6/9/2010
|
- Email-sender improvements
|
|
| HelpDesk v 5.0.3 |
|
released 6/8/2010
|
- Fixed custom status deletion
- The ticket subject is now limited to 100 characters, not 40
- Fixed incoming emails checker
|
|
| HelpDesk v 5.0.1 |
|
released 6/6/2010
|
- Fixed: rare error when adding subscribers to a ticket
- Fixed: disabling the knowledge-base now also removes it from the dashboard
- Fixed: "Out-of-memory" error when showing really bug tickets (50k+ text).
- Customizing the menu-tab text color
- Correct "Updated by tech/customer" flagging when attaching/removing a file to/from a ticket
- Improved email engine and "test SMTP" button
- Correct log message when removing a file from a ticket
- Administrators can now remove any file attachments from any ticket
- Minor disabling-escalations issues fixed
- Improved GUI - better icons on the main page etc
|
|
| HelpDesk v 4.9.7 |
|
released 5/20/2010
|
- Major email-module improvements, fixed a bug that prevented sending message-log updates under some conditions
- Some usability improvements on the user editor forms
|
|
| HelpDesk v 4.9.6 |
|
released 5/19/2010
|
- Some bug fixes in the email notification module
|
|
| HelpDesk v 4.9.5 |
|
released 5/17/2010
|
- Slightly improved knowledge-base interface
- Fixed email sending module ("loop" protection)
- Improved "update by tech" ticket flagging
- Fixed adding the unneeded "arrow" when the comment is addressed to all "ticket subscribers"
- Fixed the default sorting issue with IE8
|
|
| HelpDesk v 4.9.4 |
|
released 5/11/2010
|
- New setting - "Disable Knowledge-base"
- Status filter in the summary report
- Fixed date-time parse error in the summary report
- Slightly improved UI of the assets and reports pages
|
|
| HelpDesk v 4.9.3 |
|
released 5/7/2010
|
- Correct news rendering at the home page
- Custom fields date sorting
- Improved escalation engine: "smart" algorythm that prevents spamming
- Improved HTML-markup for webkit-based browsers compatibility (Chrome, Safari)
- Mail-checker improvements (turns off after 5 fail attempts)
- Mail-sender improvements (bcc-engine)
- Improved manual
- Improved homepage
- "Recently viewed tickets" dropdown
- Fixed report Excel-export for non-english characters
- Better charting in the summary report (using Google Charts engine)
- Some fixes for Webkit-based browsers
- Default category can now be set to an empty value
- New asset attributes - "Serial Number", "Location", "Comments"
- Summary report can now be based on a custom field
- Many other improvements
|
|
| HelpDesk v 4.9.1 |
|
released 4/14/2010
|
- Finally fixed custom fields date sorting
- Manually added subscribers can leave comments on the ticket
- Fixed https-warnings on sortable pages
|
|
| HelpDesk v 4.9.0 |
|
released 4/13/2010
|
- Minor fixes
- Hosted version SSL improvements
- Email-sending module improvements it now works through CDONTS, instead of .NET-builtin smtp-support which has known bugs confirmed by Microsoft
- Admin panel - improved custom-status deletion
- Fixed: re-opening a ticket
- Fixed: subscriber permissions - when a subscriber added to a ticket, he receives permissions to open the ticket and post replies etc.
- Hosted version improvements (instance name check)
- Fixed: Email template processing (latest messages)
- Minor ticket updates (re-open ticket or change category) is now emailed to technicians only
- Clickable Sections in the Knowledge-Base tree navigation
- Improved date sorting in the lists
|
|
| HelpDesk v 4.8.2 |
|
released 4/3/2010
|
- WYSIWYG editor improvements
- HTML email notifications (optional)
- Mandatory custom fields option
- Custom fields custom sorting
- Performance improvements
- UI improvements
- Fixed error when viewing custom fields ticket under non-admin account
- Fixed email-sending latencies when creating a new user
|
|
| HelpDesk v 4.7.1 |
|
released 3/26/2010
|
- Improved asset deletion procedure
- Some IE7 compatibility issues fixed
- Restored TicketID in the ticket list
- Minor improvements
- Sections are now clickable in the tree
|
|
| HelpDesk v 4.7.0 |
|
released 3/25/2010
|
- Asset management
- Proper redirection after logging in in Firefox
- "Assign" link in the tickets list
- Proper sorting of the tickets list
- "Assets assigned" field on the user profile page
- Email replies processing fixes
- Prevent dupe notification "ticket reopened" when user replies to a ticket by email
- Tooltip for the ticket submitter that shows his company, email, phone etc.
- Fixed the tickets list date filter
|
|
| HelpDesk v 4.6.4 |
|
released 3/18/2010
|
- Backup email accounts
- Subscribers engine improvements
- Fixed ticket deletion from the tickets list
- Minor ticket list improvements
- 5 recent news are now shown on the homepage
- Fixed the custom field editor (not saving the "techs only" attribute properly)
- Custom menu tabs color
- Email-sender performance improvements
|
|
| HelpDesk v 4.6.3 |
|
released 3/12/2010
|
- Mail Checker improvements (null reference exception when adding a new user during incoming email parsing)
- Performance improvements
- Incoming email parser improvements (preserving line breaks)
- Removed email truncating modules
- Interface improvements, IE7 compatibility improvements
- "Default category for new tickets" fixed
- Improved admin area documentation
- Support widget for websites! - a great way to integrate the helpdesk into a website
- Ticket category is shown in the list when the "all categories" mode is active
- "For technicians only" custom fields
- Fixes when editing "unset" custom fields
- Hindi translation improvements
|
|
| HelpDesk v 4.6 |
|
released 3/1/2010
|
- Fixed the "NewIssue" error
|
|
| HelpDesk v 4.5.4 |
|
released 3/1/2010
|
- Lost password email fixed
- Some multithreading fixes for the helpdesk settings engine
- Imcoming email processor improvements (ticket URL in the welcome email)
- Showing Custom Fields in the Summary report
- Faster chart processing in the Summary report
- Correct redirection after the login form
- Improved AD-integration (queries for user's email, names etc.)
- Improved email checker (filters out bouncing emails)
- Notes and Tickets database types changed to nvarchar(max) to store unlimited texts
- Spanish translation improvements
- Updated manual
- Performance improvements
- Hindi, Arabic languages
|
|
| HelpDesk v 4.5.3 |
|
released 2/17/2010
|
- Fixed saving the email subject template
- Escalation engine improvements
- User permission editor fixes
- German translation improvements
- New user field - "Company"
- Trial version now allows changing the language
|
|
| HelpDesk v 4.5.1 |
|
released 2/15/2010
|
- Small bugfix, when automatically adding a new user after getting a ticket by email
|
|
| HelpDesk v 4.5.0 |
|
released 2/14/2010
|
- No more "My issues" and "Others issues" separate pages. There's only one page now - Tickets. That shows all tickets that the current user has permissions to view.
- "Issues" are renamed to "Tickets" throughout the application UI, an industry standard
- All new redesigned main ticket page
- Lots of visual improvements in the admin area
- new feature: editing user's permissions on both user page and ticket-category page
- Incoming email handler was not sending a "welcome" email after creating a new user in the HelpDesk
- Custom statuses fixes for the hosted version
|
|
| HelpDesk v 4.0.4 |
|
released 2/2/2010
|
- Hebrew language
- When a right-to-left language is selected in the admin panel, the pages are automatically rendered right-to-left ("dir=rtl" is added)
- Logout link is removed from the "home" tab for Windows-authenticated users
- "Ticket Status" added to the email notifications
- Custom statuses for tickets!
- Overall improvements
|
|
| HelpDesk v 4.0.2 |
|
released 1/19/2010
|
- Fixed error, sometimes fired when deleting an issue
- Passwords on the "settings" page are changed back to regular text-boxes instead of "password-fields" due to a popular demand.
- Improved escalating job, better error processing
- Slightly updated images
|
|
| HelpDesk v 4.0.0 |
|
released 1/18/2010
|
- Design improvements
- Hidden passwords on the settings page
- New tab-based design and a new tab "Unassigned issues"
- Migrated to ASP.NET 3.5
- AJAX improvements
- New feature - "Ticket subscribers", a list of users who get notification of ticket events + addressing particular comments to particular users
- New feature - Escalation - if a ticket is not updated within X hours, a notification is sent to all subscribers and an administrator
- "Last updated" field, great to sort by.
|
|
| HelpDesk v 3.7.0 |
|
released 1/4/2010
|
- Fixed email subjects in notifications
- Improved notifications engine - DisplayName
|
|
| HelpDesk v 3.6.9 |
|
released 1/3/2010
|
- Nowrap on the Active-Issues page
- Fixed bug: error when saving settings
|
|
| HelpDesk v 3.6.7 |
|
released 12/29/2009
|
- Hosted helpdesk email-checker improvements
- Fixed: space in custom field names lead to errors sometimes
- Sortable users list in the admin panel
- Fixed: possible null-exception when submitting a support ticket when admin edits the custom fields at the same time
- Transactional category deletion
- Search custom fields
- Improved helpdesk search page and engine
- New language - Turkish
- Captcha-image is now served by an HttpHandler which is much faster
- Improved BBCode-HTML converter, email-parser
- Fixed installer (proper password generation)
- No "takeover" notification for user
- "Start date" field for helpdesk tickets
- Design improvements
- New language - Polish
|
|
| HelpDesk v 3.6.4 |
|
released 12/2/2009
|
- Hosted helpdesk version improvements
- Removed unneeded attachment notifications
- Quoted messages are not removed from an incoming email if the email is not a reply but a new ticket from a user
- Fixed: hitting F5 and resending info to a browser after deleting an issue from a grid was leading to deleting the next issue in the list
- UI improvements
- Fixed: editing some tickets in the helpdesk's Knowledge base was throwing a "potentially dangerous" exception sometimes
- "Add all" and "Remove all" buttons on the permission editor page
- Correct ticket lists displaying
- Enlarged "username" and "email" fields in the database
- Search now looks at the message-log also
- New setting - "ServerTimeOffset"
- Edit messages in the ticket message-log
- "Print ticket" command
- "Submit ticket on behalf" - users list is now sorted alphabetically
- SQL performance improvements (indexes)
- Custom fields are now shown on the "Active Issues" page
- Improved full-version setup
- "Average time spent" added to the "Summary" report
|
|
| HelpDesk v 3.6.3 |
|
released 10/21/2009
|
- Removed domain-name from the "assigned to" label
- Fixed the "test" error message when posting a ticket
|
|
| HelpDesk v 3.6.2 |
|
released 10/7/2009
|
- Fixed the bug when admins were sometimes unable to assign issues to help desk technicians
- Proper priority sorting on the "my issues" page
- Fixed the "not yet" error on the autologin-page
- Improved WYSIWYG editor
- Custom fields
- News engine fixed (hosted version only)
- Fixed new-issue error on databases with case-sensitive collation
- Updated helpdesk installation manual
- Editing issues in the Knowledge-base
- Improved admin panel
|
|
| HelpDesk v 3.6.1 |
|
released 9/21/2009
|
- Fixed sorting in the ticket grids
|
|
| HelpDesk v 3.6.0 |
|
released 9/20/2009
|
- Fixed the "noaccess"-page error
- Optimized and compressed date javascript
- Users list in the category permission editor is now sorted
- Fixed Firefox problems with spaces in file attachments
- Fixed helpdesk news RSS feed
- Fixed email subject template saving
- Fixed incoming email attachments processing
- Improved WYSIWYG ticket-text editor
- Proper priority sorting in grids
|
|
| HelpDesk v 3.5.9 |
|
released 9/4/2009
|
- Better exception handling
- HoursSpent is now shown in the summary report
- Translation improvements
- Fixed the "validation" error on the ticket-submission page
- Fixed the "Assign a technician" button on the ticket page
|
|
| HelpDesk v 3.5.7 |
|
released 8/27/2009
|
- "Add comment for techs" fixed
|
|
| HelpDesk v 3.5.6 |
|
released 8/22/2009
|
- News - add news and announcements to your helpdesk
- Section field is now optional - it's not displayed on the new-ticket page when theres no sections
- Slightly redesigned ticket page
- Fixed the message log design in Knowledge-Base
- General UI improvements
|
|
| HelpDesk v 3.5.2 |
|
released 8/20/2009
|
- Some hosted help desk version improvements
- Improved MIME parser for insoming email messages: optimized performance, correct non-latin chars handling, HTML-parser
|
|
| HelpDesk v 3.5.1 |
|
released 8/18/2009
|
- Removing CRLFs from incoming emails
- Hosted version improvements
- Unicode support (varchar fields upgraded to nvarchar)
- Fixed: incoming emails incorrect encoding, quoted-printable parsing and umlauts
- Optimized and compressed javascripts
- WYSIWYG rich-editor with a color-picker for ticket text and comments
- Security improvements
|
|
| HelpDesk v 3.5.0 |
|
released 8/14/2009
|
- Fixed: lost carriage returns in email notifications
- "Hours Spent" now accepts decimal values
- Nice "no access" message
- Improved "Lost password" functionality
- When a technician or administrator creates a user - a "welcome email" is sent to that user with his login/password
- When a technician creates a new user to submit a new issue "on behalf" - the newly created user is preselected on the new-issue page
- The last 5 comments are now included in email notifications for convenience
- Feature: sending email to the ticket user from the ticket page and from the user-profile page (via "mailto" link, admins and techs only)
- "Get issues by user" search improved
- Improved Date-Picker
- Improved AD-module (timeout added - if AD-server is not responding)
- New admin feature - deleting multiple issues at a time, multiple users at a time
|
|
| HelpDesk v 3.3.9 |
|
released 8/10/2009
|
- Logo image always reverted back to original when saving settings
- Older SQL Server versions compatibility (2000)
|
|
| HelpDesk v 3.3.7 |
|
released 8/4/2009
|
- Preventing duplicate email notifications
- Default issue subject for empty emails
- Customizable logo and header/menu colors (via the admin panel - and you can still simply edit the HTML-code in the files in downloadable version)
- Fixed - "Close date" was not always set when closing an issue
- File attachments are now about 5% faster by using IHttpHandler instead of pages
|
|
| HelpDesk v 3.3.6 |
|
released 8/3/2009
|
- Detailed message when POP-connector throws an error
- Fixed the captcha error that sometimes happened on the "New-Issue" page
- Spanish version
|
|
| HelpDesk v 3.3.5 |
|
released 7/30/2009
|
- "Hours spent" field validation
- Sending a welcome email (with username/password) when a user submits an issue without registering
- JS error in user editor fixed
- Improved category permission editor (backend)
- Summary report now shows recent log entries next to issues
- Ticket search results now also show recent log entries
- Improved design
|
|
| HelpDesk v 3.3.3 |
|
released 7/27/2009
|
- Domain-Name removed from the "issue taken" notification
- Improved installer
- The "get help" link moved to top
- Option - everyone sees everyone's tickets
- Option - to use Jitbit's SMTP server (for hosted version only)
- New ticket-property - "Hours spent"
- Proper "remember me" checkbox processing
|
|
| HelpDesk v 3.3.2 |
|
released 7/17/2009
|
- Fixed the occasional "Null reference" error when sending a ticket notification
|
|
| HelpDesk v 3.3.1 |
|
released 7/16/2009
|
- Redesigned "new ticket" form
- Minor design improvements
- Fixed email checker when reopening a ticket after getting an email
- Categories tree on "My tickets" page
- Improved user deletion functions
- Improved IE6 (and lower) compatibility
- Removed domain-name from the "logged in as" label and emails
- Option to switch off error logging in the "web.config"
- Improved incoming email attachments processing
|
|
| HelpDesk v 3.3 |
|
released 6/14/2009
|
- admin GUI improvements
- Comment in the subject line
- "Add comment" buttons disabled if issue closed
- Replaying to a closed ticket by email reopens it
- Improved SQL setup scripts
- Fixed BBCode parsing when creating issues from email
- Fixed email attachments handling
- Email uniqueness check improved
- Quoted-Printable parser improved
- Performance imrpovements (mail-checker timer)
- MD5 password
- Timeout brute-force protection
- Optimized POP-email connector
- New cool buttons in the admin panel: "Test SMTP settings" and "Test POP settings"
- Email Subject Template
- New "#Originator#" template field for emails
- Improved default template
|
|
| HelpDesk v 3.2.2 |
|
released 5/13/2009
|
- Optionally disable Knowledge-Base for unregistered users
- Slight design improvements (icons, backgrounds)
- "[table]" BBCode tag support
- Rich-formatting in message log
- "New ticket on-behalf" improved
|
|
| HelpDesk v 3.2.1 |
|
released 4/18/2009
|
- Fixed category drop-down lists in the admin panel
- Fixed some email-checker errors
- An option to enable/disable anonymous ticket submission
|
|
| HelpDesk v 3.2.0 |
|
released 4/17/2009
|
- Option to remove the anonymous ticket submission from the login page
- Less limitations in the trial version
- jQuery upgrade
- "Datepicker" on date field in the reporting area
- General UI improvements
- Search tickets by date
- Dutch language fix - nl-NL
- Minor bug fixes
|
|
| HelpDesk v 3.1.8 |
|
released 4/7/2009
|
- Adjustable "new issue" text when changing category
- Default category for new issues
- Separate email notification when changing category
- Assign tech - changes status, sends localized tech msg
- Fixed: POP email checker dies when IIS recycles an app-pool
- Tech only KB - nice icon
- KB fix (not logged in), KB switch fixed
- en-GB language added (for correct date formatting)
- Error email notifier
- Attach multiple files when posting a new issue
- "Send email" user flag (if one does not want any emails)
- Get phone, location and username from AD
- Improved HTML-parser for incoming emails
- Bigger textarea for adding comment
- In-plce user creation when submitting an issue "on behalf"
|
|
| HelpDesk v 3.1.6 |
|
released 1/20/2009
|
- Improved installer: fixed the "could not load type HelpDesk.Global" error at startup, improved strong password generator in the database creation module
- Fixed the "peekaboo" bug in IE6
- Danish language
- Techs can also submit issue on behalf (not just admins)
- Change category module fixed
|
|
| HelpDesk v 3.1.5 |
|
released 1/9/2009
|
- "del from kb" button is shown in KB
- Visual Studio 2008
- KB now shows non-system log entries only
- Phone, location attributes for users
- Italian language
- Dutch language
- moving tickets between categories allowed for regular technicians (non-admins)
- IE6 fix
|
|
| HelpDesk v 3.1.4 |
|
released 10/24/2008
|
- fixed "techs only" email notifications
- AD email is not overwritten when the email field is empty
- AD errors and email errors are now logged in the Windows Event Log
- enlarged textbox when posting a comment to the log
- some server 2008 compatibility improvements
|
|
| HelpDesk v 3.1.3 |
|
released 10/10/2008
|
- Swedish language
- fixed "user already exists" error when there's a problem getting user's email from AD
- "logout" link is hidden when using windows auth
- fixed email-import module address parser
- improved performance
|
|
| HelpDesk v 3.1.2 |
|
released 9/26/2008
|
- adding a log record when assigning a rep
-
French language
- fixed error message when email is already registered
- short email subject when a new comment is added
- techs only notification option
- updated inline help
- populate email from AD every time a user connects
- improved performance
- improved error processing in email checker
|
|
| HelpDesk v 3.1.1 |
|
released 8/8/2008
|
- Improved installer
- When moving an issue no email to mover
- shortened email notification subject
- some typos corrected
- only admins can see other users emails
- issues list ordered - newest on top
- techs only Knowledge Base
|
|
| HelpDesk v 3.1.0 |
|
released 6/24/2008
|
- Improved search
- Updated manual
- Strip HTML from incoming emails
- BBCode support and Rich formatting
- Usernames are displayed without the domain
- Improved message-log (now looks like a forum), improved formatting
- Attaching files is now logged
- Improved comments engine
- Redirecting to the ticket submission form after registering
- Easier human readable captcha
- Improved CSS
|
|
| HelpDesk v 3.0.0 |
|
released 5/27/2008
|
- All-new interface design
- Handling incoming email attachments (files are attached to an issue)
- Improved installer
- Updated manual
- User email confirmation when an issue is submitted
- Improved admin panel (user management)
- Other minor improvements
|
|
| HelpDesk v 2.8.6 |
|
released 4/10/2008
|
- Improved sections processing in search and "change category" dialogs
|
|
| HelpDesk v 2.8.4 |
|
released 3/18/2008
|
- Sections (organize categories to "folders"
- Issue ID is clickable in the grids
- edit issue (admins only)
- search KB
- localized "lost password" email
- improved user report
- "issues by user" stats
- many minor improvements through the Helpdesk application
|
|
| HelpDesk v 2.8.3 |
|
released 2/29/2008
|
- Hotfix - new issues hidden from the active grid
|
|
| HelpDesk v 2.8.2 |
|
released 2/27/2008
|
- sometime hang with incorrect email settings
- proper HTML-formatting in KB
- improved async email thread performance
- notify technician when he is assigned to an issue
- notify technician an issue moved to his category
- techician name in active issues grid
- CSS improvements (grid formatting)
|
|
| HelpDesk v 2.8.1 |
|
released 2/8/2008
|
- Fixed: close/re-open issue email was sent even when notifications are disabled
- Localized priority description
- Priority is included in email notifications
|
|
| HelpDesk v 2.8.0 |
|
released 1/28/2008
|
- Portuguese language
- Norwegian language
- Better Active-Directory integration (automatically gets user's email from AD)
- Improved email parser
- Export reports to Excel
|
|
| HelpDesk v 2.7.8 |
|
released 12/19/2007
|
- Email-template being reset under certain IIS timeout settings - fixed
- Improved issue commenting
|
|
| HelpDesk v 2.7.6 |
|
released 12/5/2007
|
- CR/LF comment error fixed
- German translation improvements in reports
|
|
| HelpDesk v 2.7.5 |
|
released 12/3/2007
|
- <br/> problem fixed
- categories are sorted alphabetically
- German language improvements
- performance improvements
|
|
| HelpDesk v 2.7.4 |
|
released 11/30/2007
|
- Email sending fixed
- Improved pie-charts
- Improved comment parsing
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| HelpDesk v 2.7.3 |
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released 11/28/2007
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- Customizable email notification text
- Pie-chart diagram in "Summary" helpdesk report
- "Comments" field for a user, where admin can store some additional user info like a hardware profile
- Email notifications are enabled in the evaluation version
- "From" field added to issue grid
- Limiting the attachment file size
- More general improvements
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| HelpDesk v 2.7.2 |
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released 11/9/2007
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- Email SMTP integration may not work under certain conditions - fixed
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| HelpDesk v 2.7.1 |
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released 11/8/2007
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- Much improved HelpDesk installer
- Added "FirstName", "LastName" columns to the user reports
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| HelpDesk v 2.7.0 |
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released 11/1/2007
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- Improved email checker, which creates helpdesk issues from incoming emails
- Fixed improper "remember me" behaviour
- "Home" link always visible (even for non-authenticated help-desk users)
- More detailed email notifications
- Improved user deletion procedure (clean-up)
- Reworked statistics (performance optimizations), added "closed date" parameter and "issue duration" stats
- Now Multilingual German language added, more to come!
- Issue formatting: line-breaks are preserved
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| HelpDesk v 2.6.1 |
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released 9/21/2007
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- Minor email-module improvements
- Optimized performance
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| HelpDesk v 2.6.0 |
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released 9/20/2007
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- Fixed error converting too large emails into helpdesk issues
- Fixed incorrect saving POP-port settings
- Fixed empty issue body when HelpDesk imports multipart MIME messages with nested structure
- improved injection-security
- confirmation dialog when closing a helpdesk issue
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| HelpDesk v 2.5.10 |
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released 9/7/2007
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- Fixed a email-password swap bug when registering users
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| HelpDesk v 2.5.9 |
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released 8/27/2007
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- "My Issues" page now show issues submitted by user, AND handled by user, with an option to switch views (handled only/submitted only/all/archive)
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| HelpDesk v 2.5.8 |
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released 8/20/2007
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- Search Issue by ID
- Show issue ID in grids
- Fixed bug with adding a category
- General improvements
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| HelpDesk v 2.5.7 |
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released 8/16/2007
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- Clean XHTML-code
- CSS-improvements
- Ability to browse the HelpDesk's Knowledge Base without logging in
- Storing first/last users' names
- Improved performance
- Reduced page size
- other general improvements
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| HelpDesk v 2.5.5 |
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released 7/29/2007
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- Submitting helpdesk-issues on behalf of other users
- Issue-priority feature
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| HelpDesk v 2.5 |
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released 7/6/2007
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- Mail-IN feature which allows auto-creating helpdesk incidents based on incoming emails
- Improved postback verification when submitting a new incident to help-desk
- administrator panel improvements
- "Lost password" link for registered users
- SSL option to connect to SMTP-server
- "Phrases.config" file which holds common phrases for emails and comments
- Ability to restrict incident-deletion
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| HelpDesk v 2.0.1 |
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released 4/30/2007
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- Improved email engine
- "Captcha" image on a registration form
- Improved design, look and feel
- Configurable SMTP-Port
- Many other improvements
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| HelpDesk v 1.9.0 |
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released 1/20/2007
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- Added Windows-integrated authentication support
- Cheaper prices, source code available (ASP.NET, C#)
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| HelpDesk v 1.8.1 |
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released 12/26/2006
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- Sortable grids
- Reports
- More settings
- Improved user-interface
- Improved installer
- File attachments
- and many more!
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| HelpDesk v 1.6.1 |
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released 12/7/2006
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- Updated installer - allows installing Jitbit HelpDesk on a remote SQL-server
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| HelpDesk v 1.6.0 |
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released 10/24/2006
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- Added single sign-on feature for easy integrating Jitbit Help-Desk into existing ASP.NET websites and applications
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Latest releases:
Sep 6 2010