Jan 24 2008 :: by Alex Yumashev
Yesterday we have moved our company email to Google Apps
Basically it works like this: by simply editing the MX-records
for your domain name, you can have Google servers handle all your emails. Moreover, all your employees can access their email via a GMail-like web-interface. It's a pretty nice solution for small businesses: you don't have to maintain your own email-infrastructure or rely on your hosting provider for email accounts and services.
Here's my two cents why a mISV
should consider moving it's email to Google Apps:
- Delivery. If your website sends serial numbers automatically after order completion, using an SMTP interface (which Google handles perfectly, by the way), most likely your customers sometimes complain that these emails get spam-filtered. Not with Google. Their servers almost never get listed in spam blacklists. Unlike your hosting provider ones.
- Reliable. Google servers can handle VERY high traffic loads and offer almost 100% uptime. Unlike your hosting provider.
- Spam-free. GMail offers one of the best spam-filtering on the market (for instance, it filters more than 400 spam-messages for Jitbit Software every day). Unlike your hosting provider.
Email is not the only service provided by Google Apps. After you create an account for all your employees, you can create and share documents with Google Docs, manage shared events in Google Calendar, chat with your team in Google Talk and create web pages in Page Creator. And the best part - it's all free of charge.
So, Google Apps is just great for a small business. But enough with the pros. Here are some cons:
- No file sharing. It would be great to be able to upload and share all file types, not just office documents. That's why I like Microsoft Live SkyDrive better.
- No to-do lists. If you want me to move all our office work to Google Apps, give me a collaborative ToDo.
- Privacy. This is a big one. Storing intellectual property and financial data on a third-party datacenter is risky. And even if you're OK with it, your customers might not be.
Alex has founded Jitbit in 2005 and is a software engineer passionate about customer support.