Since many of our products are based on Microsoft's .NET platform, we offer this FAQ-page.
What is .NET Framework?
Microsoft .NET technology ("dotnet") is a next-generation computing platform. It is Microsoft's newly redesigned, revolutionary software programming architecture. Microsoft has tried to build a new era of programming architecture with the introduction of .NET. The ".NET Framework" is a component of the Microsoft Windows® operating system used to build and run Windows-based .net-applications. You can find more information on .NET Framework here. For information on Microsoft .NET Platform click here
Do I have .NET Framework installed?
Since .NET Framework is a part of Windows operating system, most likely you have it installed. If you have an older version of Windows, you may not have the .NET Framework. To find more information about downloading .NET Framework, knowing if you have it installed or not, visit this Microsoft's page
Where can I download .NET Framework?
You can download it from Microsoft's website (free). Download size is about 18 megabytes, istalling the .NET Framework takes 1-2 minutes. Another option is to get the .NET Framework via Windows Update mechanism. To find more information about downloading .NET Framework, visit this Microsoft's page
What are the benefits of .NET?
To find out the benefits of .NET visit https://msdn.microsoft.com/en-us/library/ms953309.aspx
“Operator,” “representative,” “human please!”
Customer service has come a long way in terms of available technology, but one thing remains constant: people still want service from humans! If anything, the technology we have today has helped to increase expectations from customers, particularly when it comes to getting answers or speed of service.
Are you using or leaning toward using a self-hosted ticketing system?
While many of our clients choose to use our hosted, SaaS version of our ticketing system, we also offer self-hosted for those that prefer it. Choosing this option means that you take more responsibility and control over managing it.