Help Desk Software

IT ticketing system to delight your customers. Tracks support tickets, fully integrates with your mailbox. This is the "on-premise" version.
We also have a hosted one.

assets management

We know how you feel!We've built this support system for ourselves


"Who is this guy? What's his company name again? Haven't we already answered that?" No more questions like these. Spend less time answering tickets and never be annoyed by another support email again. Everything is kept organized, right under your fingertips.

multilingual help desk system

Unlimited and low costNot priced "per agent"


We are not priced "per technician" or "per user". It's only $999 for unlimited number of agents. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. We're priced "per product". This is what makes us different from competition.

saas help desk

Hosted version availableSaaS version that runs in the cloud


We offer a hosted help desk application as well. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are run by AWS, secured and fine-tuned by our best engineers. Learn more...

email helpdesk

Seamless email integrationPOP3/IMAP/SMTP


Enter two-way email integration. Our help desk ticketing system instantly turns incoming emails into web-based trouble tickets, and sends out automatic email notifications to both users and engineers. More on emails...

secure ticketing

Web-based, secure, reliableAnd all the "must-have's"


Assign agents to different areas. Control tickets visibility. Track your assets and assign them to users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET.

integrates with other tools

AD/JIRA/Exchange/Dropbox/etc Integrate into your enterprise


Optional Windows-integrated authentication easily connects Jitbit helpdesk ticketing system with your existing Active Directory users catalog. You can also connect to MS Exchange via IMAP, integrate with JIRA issue tracker or Bitbucket/GitHub and many other apps

Help Desk Software - screenshot Help Desk Software - screenshot Help Desk Software - screenshot Help Desk Software - screenshot
Jitbit Helpdesk customers: ESPN
Jitbit Helpdesk customers: VMWare
Jitbit Helpdesk customers: Adobe
Jitbit Helpdesk customers: Xerox
Jitbit Helpdesk customers: GE
Jitbit Helpdesk customers: HP

Try it now


Affordable, fast, lightweight and good-looking Helpdesk Ticketing System with UNLIMITED users.

All tickets at a glance

The main screen of the helpdesk app features a powerful grid showing all the information about your current tickets. You can easily sort and filter requests, review current statistics and even perform "bulk" operations without leaving the page. For example, assign multiple tickets to agents, merge, close, delete tickets etc. Different list modes let you switch between "all", "in progress" and "unanswered" ticketing queues. In addition, you can switch to the "assigned to you" tickets, to tickets from a specific company, a specific customer etc.

Whether you're a techsupport "agent", an "administrator" or a "manager", the grid easily adjusts to your current needs. This is the screen you're gonna be looking at for the most part of your workday, so we've literally spent years polishing it.

support tickets grid

Everything is neatly organized

Everything related to a ticket is shown on a single page: the entire conversation, attachments, internal communications and other activity etc. You no longer need to dig through your support mailbox trying to find "that email you got from a customer a week ago".

support ticket conversation

All the features you need. When you need them.

helpdesk ticketing details pane

We know how hard it can be to stay on top of your game when dealing with hundreds of tickets every day. Our helpdesk ticketing system is not yet another thing on top of everything else you have to deal with. It is designed to be invisible and make your life easier without adding more complications.

We have all the features you might need from an IT ticketing system - two-way email integration, file attachments, powerful ticket search, knowledge base and much much more. But the best part is, if you don't need a feature, you probably won't even see it and it won't stand in your way.

Categories & Tags

tagging customer support tickets

There is a lot more than writing replies to customers during a typical helpdesk-agent workday. We need to move tickets around, merge and link them together, search for tickets etc. We probably spend half of our day doing all those things.

Support tickets are being assigned to "categories" - this is the main feature to help you organize things up a little. You can distribute tickets across categories manually, make customers choose a category during the ticket creation or do this automatically via Automation Rules (see below) or email engine settings. Categories provide many additional benefits - you can assign team members to specific categories, build reports using only the tickets you need, easily search for tickets and much more

You can also add tags to your tickets. You can use tags in addition to categories, a ticket can even have multiple tags assigned to it. For example we add the "feature request" tag to easily find all the ongoing feature requests.

Helpdesk Reports

Our Reports make it easy to keep an eye on your team performance. Jitbit has a set of built-in reports that will give you insights about various things and a "custom report" tool that lets you build your own reports quickly.

helpdesk reports

Automation Rules

Wouldn't it be nice to minimize the routine in our jobs? Very popular with our power users, Automation Rules is a super powerful feature that lets you automate the most boring parts of your job. Basically its a built-in "if this do that" module

Automation rules

iOS & Android

Jitbit Helpdesk comes bundled with free iOS and Android mobile ticketing apps. They are incredibly fast even on the slowest connections, have the needed set of features and, as the app itself, very well designed.

Mobile helpdesk software applications




Alex, founder and CEO Both me and my co-founder have tech-support background. And I'm so proud of the work we've done on our latest version. Amazing new UI, improved reporting, performance, outstanding email integration etc. I use this app every day as our own support ticketing system.
— Alex, founder and CEO

Web based help desk software

So, you've ended up on a "yet another web-based help desk" page. We will save you some time and point out the key reasons why Jitbit is different:

  1. Unlimited - we are not priced "per agent" or "per user". Same price for any number of agents.
  2. Full-blown - the app has everything you expect from a web based help desk software app: 2-way email-integration, nice user-interface, file-attachments, asset-management etc. You'll find the detailed features list below.
  3. Hosted or self-hosted - we offer both "hosted" and "on-premise" versions of our helpdesk ticketing system. This page describes the downloadable version (i.e. "on-premise"), but we also offer a Hosted Helpdesk Software service (SaaS).

Try it now

Try our help desk:

Why Jitbit?

  • Extremely affordable and all contracts include free upgrades within one year and discounted upgrades afterwards.
  • Email integration - instantly turns emails into help desk tickets, and sends out automatic email notifications to both users and support engineers.
  • Integrates into your website - generates a support-widget for your web pages. Just copy-paste two lines of JavaScript to your webpage and that's it - you now have a support form on it.
  • FREE evaluation version has no expiration (download and test as long as you need)
  • Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
  • Extremely Easy for both end-users and techsupport-agents. Takes seconds to setup (run the installer and start working in seconds).
  • Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Key Features

  • Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices.
  • File attachments - post documents, screenshots and PDFs.
  • Asset management - track your assets, assign it to your users
  • Knowledge base and Reports with an option to export to Excel
  • Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
  • Flexible - possible Windows-integrated authentication - integrate our IT ticketing system with your existing Active Directory users catalog
  • Multilingual - Help Desk has been translated to 18 different languages including: English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi.
  • Source codes - C# source codes available for developers

How are the tickets being handled?

  • A customer submits a ticket (using the web-interface or by sending an email to a support mailbox).
  • Support agents, responsible for the ticket category (for example, email-engineer for email-related issues, or webmaster for website-related tickets etc) are notified of the new issue, and "take" it (or assigned by the administrator).
  • Jitbit Helpdesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. The updates can be posted via email or the web-app.
  • After an issue is closed, it can be published to a knowledge base.

This support software tracks and handles your customers' tickets and saves your technicians' time.

View inline help

Help Desk Software

Instant
delivery
Free support
24/7, for lifetime
20% Discount
on all future purchases
Great reasons to buy
Order now ($999.00)