Helpdesk Ticketing System

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox. This is the "on-premise" version. We also have a SaaS one.

assets management

We know how you feel!We've built this ticketing system for ourselves

"Who is this guy? What's his company name again? Haven't we already answered that?" No more questions like these. Spend less time answering tickets and never be annoyed by another support email again. Everything is kept organized, right under your fingertips.

multilingual help desk system


The "on-premise" version is only $1699 for 10 agents. It’s a one-off payment – a perpetual license rather than a subscription. And it also includes one year of free version upgrades

saas help desk


We offer a hosted help desk application too. Save yourself from hardware headaches and installation procedures, leave that to us. Our cloud servers are run by AWS, secured and fine-tuned by our best engineers. Learn more...

email helpdesk

Seamless email integrationPOP3/IMAP/Exchange/SMTP

Enter two-way email ticketing. Our help desk app instantly turns incoming emails into trouble tickets, and sends out automatic email notifications to both users and agents. More on emails...

secure IT-ticketing

Web-based, secure, reliableAnd all the "must-have's"

Assign agents to different areas. Control ticket permissions. Track your assets and assign them to users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET.

integrates with other tools

AD/JIRA/Exchange/Dropbox/etc Integrate into your enterprise

Optional Windows-integrated authentication easily connects Jitbit helpdesk ticketing system with your existing Active Directory users catalog. You can also connect to MS Exchange via EWS or IMAP, integrate with JIRA issue tracker or Bitbucket/GitHub and many other apps

HelpDesk ticketing system - screenshot HelpDesk ticketing system - screenshot HelpDesk ticketing system - screenshot HelpDesk ticketing system - screenshot
Jitbit Helpdesk customers: ESPN
Jitbit Helpdesk customers: VMWare
Jitbit Helpdesk customers: Adobe
Jitbit Helpdesk customers: Xerox
Jitbit Helpdesk customers: GE
Jitbit Helpdesk customers: HP

Try it now

Affordable, fast, lightweight and good-looking Helpdesk Ticketing System for your business.

All tickets at a glance

The main screen of the help desk software features a powerful grid showing all the information on your current tickets. You can easily sort and filter requests, review the current statistics and even perform "bulk" operations without leaving the page. For example, assign multiple tickets to agents, merge, close, delete tickets or even post a common reply. Different list modes let you switch between "all", "in progress" and "unanswered" ticketing queues. In addition, you can switch to the "assigned to me" tickets, or requests from a specific company, or a specific customer etc.

Whether you're a tech support "agent", an "administrator" or a "manager", the grid easily adjusts to your current needs. This is the screen you're gonna be looking at for the most part of your workday, so we've literally spent years polishing it.

The ticket list updates in real-time. You don't ever need to refresh the page - the data is always up to date, showing convenient popups when new tickets arrive.

Everything you need to manage your customer service. All at your fingertips.

support tickets grid

Everything is neatly organized

When you click an individual ticket, you’ll see all the details on a single page. The entire conversation, attachments, internal communications and any other activity. You no longer need to dig through your support mailbox trying to find "that email we received from a customer a week ago".

support ticket conversation

All the features you expect - exactly when you need them.

helpdesk ticketing details pane

We know how hard it is to deal with hundreds of tickets every day. That’s why we created a help desk tool that simplifies the process rather than making it more complicated.

It’s designed to seamlessly integrate into your business's customer service. And offer all of those essential help desk features you’ll soon come to rely on.

Our IT ticketing software provides two-way email integration, file attachments, powerful ticket search, a Knowledge Base and so much more.

But the best part is – if you don't need a particular feature, you probably won't even see it. It won't get in your way until your actually need it.

Categories & Tags

tagging customer support tickets

A typical helpdesk agent's workday involves a lot more than just writing replies to customers. We need to move tickets around, merge and link them together, glance at the "previous tickets from this company", search for similar tickets etc. We probably spend half of our day doing all those things.

Support tickets are being assigned to "categories" - that's the main feature to help you organize things up a little. You can classify tickets into categories manually, make customers choose a category during the ticket creation or do this automatically via Automation Rules (see below) or email engine settings. Categories provide many additional benefits - you can assign categories to specific team members, build reports using only the tickets you need, easily search for tickets and more

You can also add tags to your tickets, using tags in addition to categories to fine tune your layout even more. A ticket can even have multiple tags assigned to it. A good example is a "feature request" tag to easily find all the ongoing feature requests.

Helpdesk Reports

Our Reports make it easy to keep an eye on your IT-team performance. Jitbit has a set of built-in reports that will give you the insight you need to develop and improve your customer service. And the "custom report" tool that lets you build your own reports quickly.

helpdesk reports

Automation Rules

Always writing the same old responses to the same old queries? Bored of the repetitive parts of the job? Jitbit’s Automation Rules (very popular among our power users) can deal with some of that everyday stuff for you.

Our powerful, built-in "if this, do that" module helps you \ automate a heap of boring tasks. And save time for those customer queries that require a personal touch.

Helpdesk automation software

iOS & Android

Jitbit Helpdesk comes bundled with free iOS and Android mobile ticketing apps. They are incredibly fast even on slow connections. They have all those great help desk features. And, just like the desktop version, they’re incredibly well designed.

So as long as you have your smartphone or tablet at hand, you can provide the best customer support wherever you find yourself.

Mobile helpdesk software applications

Knowledge-base & web-portal for end-users

Knowledge base

Help your customers find the answers they need with our searchable FAQ and Knowledge Base with built in analytics. Customers can also access the self-service web portal, where they can track their tickets, submit new requests or chat direct with a help desk agent. All the ITSM best practices.

Create a seamless experience for your customers with web portal customization. Add your logo, favicon or even some custom CSS and HTML. Additionally track portal visits with Google Analytics (or any other JavaScript tracking).

Alex, founder and CEO Both me and my co-founder have years of tech-support background. And I'm so proud of the work we've done on our latest version. Amazing new UI, improved reporting, performance, outstanding email integration etc. I use this software every day as our own support ticketing system.
— Alex, founder and CEO

Support ticket lifecycle

  1. A customer submits a ticket, using the web interface or by sending an email to a support mailbox.
  2. Support agents responsible for the ticket category are notified of the new issue and "take" or are "assigned to" the ticket.
  3. Jitbit Helpdesk includes an integrated discussion forum for every ticket. Here customers and technicians can post updates and interact with each other via email or the web app.
  4. Once the issue is resolved it can be further published to the help desk Knowledge Base, leaving a record of useful information for future customers.

Web based help desk software

So, you've ended up on a "yet another help desk software" page. We’ll save you some time and point out the key reasons why Jitbit offers something different to the rest::

  1. Affordable - lowest possible price on the market.
  2. Full-blown - Jitbit has everything you’d expect from a web-based help desk software app. That means two-way email integration, a user-friendly interface, file attachments, ticket management, asset management, live chat. You can find a detailed features list below.
  3. Hosted or self-hosted - we offer both "hosted" and "on-premise" versions of our help desk ticketing system. This page describes the downloadable version (i.e. "on-premise"), but we also offer a Hosted Helpdesk Software service (SaaS).

Try it now

Try our help desk:

Why Jitbit?

  • Extremely affordable and all plans include free upgrades within one year and discounted upgrades afterwards.
  • Email integration - instantly turns emails into help desk tickets, and sends out automatic email notifications to both users and support engineers.
  • Integrates into your website - generates a support-widget for your web pages. Just copy-paste two lines of JavaScript to your webpage and that's it - you now have a support form with a live chat.
  • FREE trial version has no expiration (download and test as long as you need)
  • Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
  • Extremely Easy for both end-users and help desk agents. Takes seconds to setup (run the installer and start working in seconds).
  • Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Key Features

  • Case management - organize and categorize incoming requests
  • Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices.
  • File attachments - post documents, screenshots and PDFs.
  • Asset management - track your assets, assign them to your users
  • Knowledge base and Reports with an option to export to Excel
  • Secure - different user roles and security permissions (team members can be assigned to different areas, no customer can see someone else's data, etc)
  • Flexible - possible Windows-integrated authentication - integrate the IT-ticketing system with your existing Active Directory users catalog
  • Multilingual - Help Desk has been translated to 24 different languages including: English, Arabic, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Hindi, Italian, Latvian, Lithuanian, Norwegian, Portuguese, Russian, Slovakian, Slovenian, Spanish, Swedish, Turkish.
  • Source codes - C# source codes available for developers
  • List of features

Support ticket system tracks and handles your customers' tickets and saves your technicians' time.

View the end-user manual and the installation docs for admins

HelpDesk ticketing system