Web-based help desk software to delight your customers. Tracks support tickets, fully integrates with your mailbox. This is the "on-premise" version.
We also have a hosted one.
"Who is this guy? What's his company name again? Haven't we already answered that?" No more questions like these. Spend less time answering tickets and never be annoyed by another support email again. Everything is kept organized, right under your fingertips.
We are not priced "per technician" or "per user". It's only $999 for unlimited number of agents. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. We're priced "per product". This is what makes us different from competition.
Enter two-way email ticketing system. Our help desk app instantly turns incoming emails into trouble tickets, and sends out automatic email notifications to both users and engineers. More on emails...
Assign agents to different areas. Control tickets visibility. Track your assets and assign them to users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET.
Optional Windows-integrated authentication easily connects Jitbit helpdesk ticketing system with your existing Active Directory users catalog. You can also connect to MS Exchange via IMAP, integrate with JIRA issue tracker or Bitbucket/GitHub and many other apps
Affordable, fast, lightweight and good-looking Helpdesk Ticketing System with UNLIMITED users.
The main screen of the help desk software features a powerful grid showing all the information about your current tickets. You can easily sort and filter requests, review current statistics and even perform "bulk" operations without leaving the page. For example, assign multiple tickets to agents, merge, close, delete tickets etc. Different list modes let you switch between "all", "in progress" and "unanswered" ticketing queues. In addition, you can switch to the "assigned to you" tickets, to tickets from a specific company, a specific customer etc.
Whether you're a techsupport "agent", an "administrator" or a "manager", the grid easily adjusts to your current needs. This is the screen you're gonna be looking at for the most part of your workday, so we've literally spent years polishing it.
Everything related to a ticket is shown on a single page: the entire conversation, attachments, internal communications and other activity etc. You no longer need to dig through your support mailbox trying to find "that email you got from a customer a week ago".
We know how hard it can be to stay on top of your game when dealing with hundreds of tickets every day. Our helpdesk ticketing system is not yet another thing on top of everything else you have to deal with. It is designed to be invisible and make your life easier without adding more complications.
We have all the features you might need from an IT ticketing system - two-way email integration, file attachments, powerful ticket search, knowledge base and much much more. But the best part is, if you don't need a feature, you probably won't even see it and it won't stand in your way.
There is a lot more than writing replies to customers during a typical helpdesk-agent workday. We need to move tickets around, merge and link them together, search for tickets etc. We probably spend half of our day doing all those things.
Support tickets are being assigned to "categories" - this is the main feature to help you organize things up a little. You can distribute tickets across categories manually, make customers choose a category during the ticket creation or do this automatically via Automation Rules (see below) or email engine settings. Categories provide many additional benefits - you can assign team members to specific categories, build reports using only the tickets you need, easily search for tickets and much more
You can also add tags to your tickets. You can use tags in addition to categories, a ticket can even have multiple tags assigned to it. For example we add the "feature request" tag to easily find all the ongoing feature requests.
Our Reports make it easy to keep an eye on your team performance. Jitbit has a set of built-in reports that will give you insights about various things and a "custom report" tool that lets you build your own reports quickly.
Wouldn't it be nice to minimize the routine in our jobs? Very popular with our power users, Automation Rules is a super powerful feature that lets you automate the most boring parts of your job. Basically its a built-in "if this do that" module
Jitbit Helpdesk comes bundled with free iOS and Android mobile ticketing apps. They are incredibly fast even on the slowest connections, have the needed set of features and, as the app itself, very well designed.
Searchable FAQ/Knowledge-base and the self-service "web-portal" for submitting and tracking tickets via the web-interface. Allow end-users to communicate with helpdesk technicians within the portal.
Both me and my co-founder have tech-support background. And I'm so proud of the work we've done on our latest version. Amazing new UI, improved reporting, performance, outstanding email integration etc. I use this software every day as our own support ticketing system.
— Alex, founder and CEO
So, you've ended up on a "yet another web-based help desk" page. We will save you some time and point out the key reasons why Jitbit is different:
Try our help desk:
Support ticket system tracks and handles your customers' tickets and saves your technicians' time.View inline help