Healthcare companies need to deal with many types of advanced equipment, from ordinary computer networks to medical technology. This means that healthcare companies also often have to balance a complex help desk with different specialists who deal with specific aspects of the company. Properly functioning help desk software for healthcare companies is often necessary in order to properly manage all help desk tickets and forward them to the technicians that suit them best. In the area of healthcare it is of vital importance that the technology always work effectively and this can often mean that help desk issues need to be resolved as soon as possible. Help desk software for healthcare companies allows individual issues to be tracked by support staff. These issues can be sent to the correct staff members or handled by multiple staff members.
Jitbit Helpdesk Software offers the best in help desk software for healthcare companies. This software can tie directly into the healthcare facility's existing email system and allow technicians to work on their trouble tickets easily. There are multiple levels of help desk software available from Jitbit to suit any size of healthcare facility and a hosted version is available if the facility does not have a server suitable to its use.
We understand the importance of protecting private health information (PHI) and the hosted version of Jitbit Helpdesk is HIPAA compliant. We have a custom vendor agreement signed with Amazon (our server provider), our storage is encrypted, our backups are secure, all the servers run in an isolated "Virtual Private Cloud" that keeps the system isolated from the rest of Amazon cloud.
The self-hosted version is not HIPAA compliant, we cannot guarantee the safety of your servers.
Last updated: 12/27/2017 more Helpdesk Ticketing System whitepapers