Help Desk Software » A Helpdesk System That Shines

A Helpdesk System That Shines

If you’re reading this then you already know that there is one simple decision that you can make that will revolutionize your customer support functionality and efficiency – choosing a helpdesk system to organize, collate and track your interactions with the people you are servicing. A good helpdesk system will allow you to quickly pick up on any areas you are failing to give the very best support in by tracking and reporting trends. The potential financial savings such information offers far outweighs the cost of such a program – especially if that cost is far less than you might think.

Choosing a Helpdesk System

For many businesses a hosted helpdesk is ideal, but we do still find there are people who prefer to have total control of their data and the ability to tweak the code of the program to fine tune for their intended use. That's why Jitbit still offers a downloadable helpdesk. Unlike many competitors our self-hosted helpdesk still offers the massive advantage of being web-based which means you can access your data and offer unparallel support to your client base wherever you happen to be. It's such an important feature we couldn't simply restrict it to our hosted version of the program.

But What Else Should a Helpdesk Program Have?

Here are just a few of the key features any great helpdesk system needs...

  • The ability to convert your emails into tickets. This simple but oft ignored feature allows you to deal effectively with clients however they contact you.
  • It should have a good knowledge base installed and offer detailed reports.
  • It should be flexible enough to integrate with any existing Active Directory user catalogues you may be using.
  • It should provide C# source codes for developmental tweaks your technicians may choose to make.
  • It should provide easy options for both you and your customers to transfer PDF’s, photos and files using an attachments system.
  • It should offer the ability to change security features allowing you to restrict specific personnel to areas they have security clearance for and ensure that under no circumstances can your customer’s details be compromised.
  • It should use ASP.NET to offer multilingual interaction with offices and clients worldwide and come ready loaded with all the key international languages.

We strongly believe that our downloadable helpdesk system delivers in all these areas and many more and back that up by offering a free open-ended trial so you can see for yourself.

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