If you’re reading this then you already know that there is one simple decision that you can make that will revolutionize your customer support functionality and efficiency – choosing a helpdesk system to organize, collate and track your interactions with the people you are servicing. A good helpdesk system will allow you to quickly pick up on any areas you are failing to give the very best support in by tracking and reporting trends. The potential financial savings such information offers far outweighs the cost of such a program – especially if that cost is far less than you might think.
For many businesses a hosted helpdesk is ideal, but we do still find there are people who prefer to have total control of their data and the ability to tweak the code of the program to fine tune for their intended use. That's why Jitbit still offers a downloadable helpdesk. Unlike many competitors our self-hosted helpdesk still offers the massive advantage of being web-based which means you can access your data and offer unparallel support to your client base wherever you happen to be. It's such an important feature we couldn't simply restrict it to our hosted version of the program.
Here are just a few of the key features any great helpdesk system needs...
We strongly believe that our downloadable helpdesk system delivers in all these areas and many more and back that up by offering a free open-ended trial so you can see for yourself.