It is impossible to overstate the importance of a helpdesk to your business, however large or small it may be. The ability to have full control from beginning to end of each issue or enquiry raised by existing or new clients could be the difference between a single frustrating transaction and a long-term business relationship. A hosted helpdesk suits most of us perfectly but a cheap hosted helpdesk does not have to mean an ineffective or poorly featured one.
Our hosted helpdesk is cheaper than most of the competition - we even offer an unlimited pricing plan - no one does that! But before you check out the prices read on to find out if a cheap helpdesk can still be effective.
Yes it does. It works and it works very well – so well we use it ourselves! We honestly think that our feature set is second to none at the prices we charge. Not only does it include everything you would expect such as:
Our helpdesk is a cloud helpdesk, hosted on Amazon’s highly secure servers and is both secure and rock solid reliable. Although it can’t be as customizable as the downloaded version we offer you still have some fun options to change how it looks – adding your company logo and changing colours, for example. It’s powerful and feature packed with the ability to convert your existing email system to tickets so every contact receives the same level of service, and because we host it for you there are no set-up costs such as installing or upgrading your server and paying to have that done. Nope, you have one cost and after that we take care of the upkeep forever including upgrading and improving on a regular basis so you always have the best experience possible.
We hope this article goes a long way to showing you that a cheap hosted helpdesk can also be a very fine one.