Hosted Help Desk » Could a Cloud Ticket Solution Help Me?

Could a Cloud Ticket Solution Help Me?

It's possible that you've considered adding a cloud ticketing solution to your website but can't really decide if it is something that would make enough of a difference to be worth the hassle. After all, you probably need some pretty sharp computer skills to get one up and running, right? And then there is the upkeep – that must be a pain in the backside, yeah? Well, it sure doesn't have to be. Firstly let's look and see if you're one of the millions of businesses a cloud based ticket system like Jitbit's hosted help desk could assist.

  1. Do you have a large client base you find it tough to service?
  2. Do you still use email as your primary means of supporting your customers?
  3. Is your company growing faster than you can comfortably keep up with?
  4. Do you want to provide a stellar service that provides a first class response to issues?
  5. Do you want to be able to track customers complaints or queries wherever you go and with logistical ease?

If you answered yes to any or all of these questions a help desk app is exactly what you need. Oh, and if you have absolutely no idea what the cloud is then a hosted help desk is where you need to put your chips.

A Cloud Ticketing Solution is Where The Smart Money Goes

Because Jitbit's help desk is hosted in two of Amazon's key datacenter's you can be sure that everything you upload is absolutely cast iron safe. Okay, you may have more tweakability by using a downloaded help desk, but for the average user the security of knowing all your critical customer information is being looked after by such a massive and bullet-proof concern that is as safe as Fort Knox provides massive peace of mind. You'll never have to fear losing your laptop on the train or having a nasty PC virus wipe your hard drive when you haven't backed up your data that week (because let's face it, only the computer savvy ever do that properly!).

So it really is a simply decision to make. Trust Jitbit and Amazon to help you provide a world class service to your clients and keep all that information safer than houses.

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