A Support Ticket System is used to answer customer questions and solve their problems online. Typically it's a web-application that runs on a company's server, but the "hosted" version works on our cloud server ensuring maximum security and availability for your customers and clients.
You can, of course, have a support system on your own server (and our support ticket system allows that perfectly), but that would require you to take care of the server, the software, the hardware, the security, upgrading the software and regular back up of the data. Phew! Budgetary demands may prevent you using the best hardware available and you simply may not even have a budget for the staff necessary to maintain your helpdesk The obvious answer, then, is to use our hosted support ticket system.
As well as being hassle free the money you save by choosing a hosted helpdesk is sizable. There is no need to buy your own server or any related software, hire system administrators or pay for the software upgrades. We back up both the database and our entire server daily and provide a friendly, professional service that is both fast and secure
Jitbit also provides two way email integration where the system converts all incoming emails into tickets and users can attach any number of files, images to the tickets. The hosted support ticket system is run on a super speedy high bandwidth network so you do not have to worry about the speed of your service and our SSL connection provides great security.
You can try this hosted support service free before committing to purchase. We can even extend your free period if you're still not sure.
Last updated: 8/21/2019 more SaaS Help Desk whitepapers