Hosted Help Desk » 9 reasons to choose a Hosted Helpdesk

9 reasons to choose a Hosted Helpdesk

Here are the top reasons to choose the hosted helpdesk over the "installed" help desk application:

  1. No hardware and software costs - you don't have to buy and manage your own server, you don't need a copy of Windows and a copy of MS SQL Server
  2. No hiring costs - you don't need to hire staff to install and upgrade the software
  3. Leave the infrastructure to professionals - let us care about the network connectivity, firewalls, Intrusion Prevention Systems and the server maintenance of your helpdesk.
  4. Always the latest version - no upgrade fees. We update our hosted helpdesk even more often than we release the new "downloadable" versions
  5. Reliable high-bandwidth network - our servers are hosted at Amazon's datacenter in N.Virginia, right next to Reddit, Instagram and others. more info
  6. Tight email integration - the hosted helpdesk offers the same level of email integration as the installed one. If checks a support mailbox you specify, generates helpdesk tickets from incoming emails and sends replies back to your users.
  7. Instant setup - sign-up for a free trial and start working in minutes.
  8. No backup headaches - leave that to us. We have multiple scheduled backups, which includes a daily database backup and a daily server backup.
  9. SSL - secured connections
  10. And finally - when we deploy the hosted helpdesk to our server, we copy it to the server in a "precompiled" mode. If you're an ASP.NET developer, you'll understand. This means - no html-files, no markup, no scripts, no XML-resources... Just pure binary code in optimized DLL-files.

    We spend hours to fine-tune our server. Everything, from browser-caching headers to performance improvements and security patches has been thoroughly taken care of... You don't have to do it yourself.

"But I don't want to get stuck in a subscription"

Here's the thing: you can cancel it any time and we'll give you the data - either in a form of SQL backup file, or CSV-file with all your tickets and users, etc. etc. And if you ever decide to come back - we'll keep your data for 4 months, even for cancelled accounts, even the trial-accounts, that's the policy.

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