Our Resellers

Becoming a Reseller

Thank you for your interest in becoming a Jitbit Software reseller. Our resellers are eligible to receive a 20-60% discount off the published price of all our electronically distributed software. Once you become our reseller, you receive a reseller code which provides a discount.

Please contact us now and become a reseller in minutes.

Becoming an affiliate

Earn money with us, get an up to %20 commission for every visitor you bring us - more info

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Nov 6 2017
Average customer support metrics from 1000 companies

Average customer support metrics from 1000 companies

Almost four years ago I wrote an article about the most important customer support metrics that you need to monitor - "4 metrics to monitor customer happiness". Everything in that article still remains true - the core set of metrics didn't change. Here they are:

  • Response time - the time between ticket creation date and the first technician response
  • Resolution time - the time between ticket creation and closure dates
  • Average number of tickets created per day
  • Average number of tickets closed per day

Oct 20 2017
Product Update: Hosted Helpdesk network issues resolved

Product Update: Hosted Helpdesk network issues resolved

This post is for our hosted helpdesk customers only. I figured we owe them an explanation of what's been happening here last week.

I'm writing this at 4:00am CET after a sleepless night and several days of struggle, but it's OK, I'm probably the happiest man in central Europe right now. We have finally resolved the latest challenge we had: occasional connectivity issues between our cloud servers.

more from the blog...