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Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Jun 23 2015
How to create a dedicated customer support Twitter account and not to fail?

We are trying something new with our blog. This is our first guest post from Xenia Lakti – blogger and journalist.

Five years ago users were extremely happy if you even responded to customer support tickets. Today they demand a response in a proper way in a proper time (best of all — before they even ask for it). Twitter has turned into a valid way to interact with brands and to share information about companies that provide poor service. Like it or lump it, you can’t ignore this. Dedicated Twitter account makes sense since social media support has become the new real-time marketing tool.

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Jun 17 2015
June 17th downtime

Today we had our longest downtime in seven years. Jitbit Helpdesk and all other services, including our website were down for a full hour.

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Latest Releases Jitbit Sofware release history RSS

Jun 8 2015
Helpdesk 8.8.8
May 18 2015
Helpdesk 8.8.7