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As I wrote in the very first blog post in our customer support series - Amazing Customer Support Defined - you should always strive to resolve a ticket as fast and in as fewer interactions as possible. It’s beneficial to both customers, and your support metrics. Unfortunately, I often see people forget about this simple rule and, I think, this is one of the biggest mistakes in customer support.
Ever since we started developing Jitbit Helpdesk, we’ve been focusing on keeping the app simple. We believe this is what makes us stand out from the competition – our help desk is not bloated with dozens of buttons, checkboxes, and features that you will never use. Jitbit Helpdesk is a product built for a single purpose – being a ticketing system for email customer support.