Same price for any number of users

We believe "self-hosted" web-based software should not be priced on a "per user" basis.

That's why all Jitbit's web-based products are priced "per product".

This is our mantra, our "mission statement" and what makes us different from the competition. This is what it's like today and this is how it stays forever.

Hope we made ourselves clear on this

For instance: no matter how many users and "service technicians" will work in the web-based helpdesk, the price is the same. Two technicians? Ten? A hundred? It's fine.

Let's admit it, the development costs are the same - no matter how many users work within the app.

What about SaaS?

Yes, this makes sense with a SaaS-solution (hosted helpdesk in our example) that is hosted on our server... We pay for traffic, we pay for cloud storage, we pay for RAM and CPU power we rent from a cloud provider.

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Dec 11 2017
Customer support interview questions

Customer support interview questions

"Hire slow, fire fast."

Many companies do the opposite. Especially startups. Pressure for speed and growth forces managers to be fast at hiring ("we need someone on this position YESTERDAY!") but very slow at letting poorly performing people go. Don't make this mistake.

Nov 28 2017
How to Automate Your Customer Service Without Losing The Personal Touch

How to Automate Your Customer Service Without Losing The Personal Touch

Automation and optimization is everywhere these days, with companies working to improve operational efficiency in order to reduce cost while improving the overall customer experience.

The advancements we’ve seen in technology have provided countless opportunities to automate customer support. Organizations are making investments in this kind of automation because of the extensive list of benefits.

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