We believe "self-hosted" web-based software should not be priced on a "per user" basis.
That's why all Jitbit's web-based products are priced "per product".
This is our mantra, our "mission statement" and what makes us different from the competition. This is what it's like today and this is how it stays forever.
For instance: no matter how many users and "service technicians" will work in the web-based helpdesk, the price is the same. Two technicians? Ten? A hundred? It's fine.
Let's admit it, the development costs are the same - no matter how many users work within the app.
Yes, this makes sense with a SaaS-solution (hosted helpdesk in our example) that is hosted on our server... We pay for traffic, we pay for cloud storage, we pay for RAM and CPU power we rent from a cloud provider.
High customer support costs can become hell towards your goal of profit maximization if they consume more of your profits. However, investing in customer support is crucial in boosting your revenue. As a matter of fact, The 2017 Dimension Data Global Customer Experience Benchmarking report reveals that 84% of organizations on the move to improve customer experience see an increase in revenue.
Embracing customer feedback is a great move towards succeeding in business as it's associated with overwhelming benefits. And to achieve this, you must be able to collect all your customer's feedback and work towards solving their issues as soon as possible.