We believe "self-hosted" web-based software should not be priced on a "per user" basis.
That's why all Jitbit's web-based products are priced "per product".
This is our mantra, our "mission statement" and what makes us different from the competition. This is what it's like today and this is how it stays forever.
For instance: no matter how many users and "service technicians" will work in the web-based helpdesk, the price is the same. Two technicians? Ten? A hundred? It's fine.
Let's admit it, the development costs are the same - no matter how many users work within the app.
Yes, this makes sense with a SaaS-solution (hosted helpdesk in our example) that is hosted on our server... We pay for traffic, we pay for cloud storage, we pay for RAM and CPU power we rent from a cloud provider.
"Hire slow, fire fast."
Many companies do the opposite. Especially startups. Pressure for speed and growth forces managers to be fast at hiring ("we need someone on this position YESTERDAY!") but very slow at letting poorly performing people go. Don't make this mistake.
Automation and optimization is everywhere these days, with companies working to improve operational efficiency in order to reduce cost while improving the overall customer experience.
The advancements we’ve seen in technology have provided countless opportunities to automate customer support. Organizations are making investments in this kind of automation because of the extensive list of benefits.