We believe "self-hosted" web-based software should not be priced on a "per user" basis.
That's why all Jitbit's web-based products are priced "per product".
This is our mantra, our "mission statement" and what makes us different from the competition. This is what it's like today and this is how it stays forever.
For instance: no matter how many users and "service technicians" will work in the web-based helpdesk, the price is the same. Two technicians? Ten? A hundred? It's fine.
Let's admit it, the development costs are the same - no matter how many users work within the app.
Yes, this makes sense with a SaaS-solution (hosted helpdesk in our example) that is hosted on our server... We pay for traffic, we pay for cloud storage, we pay for RAM and CPU power we rent from a cloud provider.
Your IT help desk plays an important role in the everyday running of the company.
It's a resource that users or employees are turning to in order to get on with their jobs, so what the help desk does can have a real impact on how well everything else goes.
When you’re tasked with managing a help desk, it’s important to have some key metrics in place for measuring the effectiveness of your operation.
Metrics are what let you know if you’re improving, declining or remaining steady in key areas. Notably, whether you’re managing a help desk or a service desk, they remain pretty much the same. Key metrics are focused on the use of your service and your service delivery.