Same price for any number of users

We believe "self-hosted" web-based software should not be priced on a "per user" basis.

That's why all Jitbit's web-based products are priced "per product".

This is our mantra, our "mission statement" and what makes us different from the competition. This is what it's like today and this is how it stays forever.

Hope we made ourselves clear on this

For instance: no matter how many users and "service technicians" will work in the web-based helpdesk, the price is the same. Two technicians? Ten? A hundred? It's fine.

Let's admit it, the development costs are the same - no matter how many users work within the app.

What about SaaS?

Yes, this makes sense with a SaaS-solution (hosted helpdesk in our example) that is hosted on our server... We pay for traffic, we pay for cloud storage, we pay for RAM and CPU power we rent from a cloud provider.

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Jan 18 2021
How to Get Actionable Insights Through Your Help Desk

How to Get Actionable Insights Through Your Help Desk

The help desk is a hub for many activities.

Primarily, it’s about providing excellent service or support to customers and users. However there’s another worthy cause your help desk is in a prime position to assist with: gathering insights that can help make improvements within the company.

In fact, you could say that doing so is optimizing how you use help desk resources. Actionable insights could make a huge difference and help your company to take a proactive stance.

Jan 6 2021
What is an Enterprise Help Desk?

What is an Enterprise Help Desk?

We love operating in the IT world, but it's definitely full of jargon!

In the space of help desks or service desks (the two terms are often used interchangeably), a commonly asked question is, what is an enterprise help desk?

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