We believe "self-hosted" web-based software should not be priced on a "per user" basis.
That's why all Jitbit's web-based products are priced "per product".
This is our mantra, our "mission statement" and what makes us different from the competition. This is what it's like today and this is how it stays forever.
For instance: no matter how many users and "service technicians" will work in the web-based helpdesk, the price is the same. Two technicians? Ten? A hundred? It's fine.
Let's admit it, the development costs are the same - no matter how many users work within the app.
Yes, this makes sense with a SaaS-solution (hosted helpdesk in our example) that is hosted on our server... We pay for traffic, we pay for cloud storage, we pay for RAM and CPU power we rent from a cloud provider.
Are you using or leaning toward using a self-hosted ticketing system?
While many of our clients choose to use our hosted, SaaS version of our ticketing system, we also offer self-hosted for those that prefer it. Choosing this option means that you take more responsibility and control over managing it.
There comes a time in every support technician's career when they stumble into a situation they've never encountered before. Being out of familiar territory is uncomfortable, and sometimes wrong decisions are made.