Feedback forum: collect and prioritize ideas

Jitbit Helpdesk isn't just a ticketing system - it also comes with a built-in community feedback forum that helps you collect, organize, and act on customer ideas.

Instead of juggling scattered emails, chats, or spreadsheets, you get a central space where your users can:

• Suggest new ideas directly in the forum.

• Upvote or downvote submissions to highlight what matters most.

• Comment and discuss proposals in detail.

• Leave "likes" on replies to keep conversations engaging.

Keep ideas moving forward

Every suggestion—called an idea—can be tracked across its entire lifecycle. Update statuses like:

• New - freshly submitted ideas.

• Considering - under review by your team.

• Implemented - already shipped.

• Declined - not a current fit.

This way, customers know exactly where their feedback stands, and your team stays accountable.

Smarter organization and moderation

The forum comes with all the essentials to stay tidy and manageable:

• Tags for categorizing feedback.

• Search to quickly find relevant topics.

• Moderation tools to keep discussions constructive.

And you're in full control - the forum can be public to engage your community openly, or private/closed for internal use only.

Seamless Helpdesk integration

Because it's part of Jitbit Helpdesk, the feedback forum works hand-in-hand with your support workflow. You can:

• Convert support tickets into ideas when you notice recurring requests.

• Turn forum posts into tickets if something requires direct follow-up.

• Sync customer data who's requesting what, prioritize accordingly.

No copy-pasting, no separate tools—just a smooth flow from support to product improvements.