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Alex Yumashev
Alex Yumashev
How big should your IT helpdesk team be?
How many IT people do you need for 100 employees? Or 500? Or 1,000?
Downloads and trial sign-ups
Try our software absolutely free of charge and evaluate its features.
- Support ticket system for your help desk team. This is the "SaaS" version, hosted in the cloud.
- Ticketing software for your support team. Tracks customer requests, fully integrates with your mailbox. This is the "on-premises" version.
- Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.
- Text Expander for Windows. Assign acronyms to frequently used text snippets and AutoText will auto-type a snippet when you type the acronym.
SaaS Helpdesk
On-prem Helpdesk
Macro recorder
AutoText
From the blog
Latest insights and updates from our team.
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Max Al Farakh
Max Al Farakh
We let AI answer support tickets for a week. It one-shotted 70 out of 104.
If you contacted our customer support recently, you probably talked to Lucie. She is great, but she was on vacation last week and I didn't want to deal with a lot of support tickets by myself.
So I thought that maybe it was time to go YOLO-mode and see if our AI features were actually usable, or if we were lying to ourselves.
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Alex Yumashev
Alex Yumashev
SaaS update: tightening email authentication for *.jitbit.com addresses
TL;DR
We are changing SPF and DMARC handling for *.jitbit.com email addresses to "hard fail" after a wave of spoofing attacks, reach out to support if you're affected.