Downloads and trial sign-ups

Try our software absolutely free of charge and evaluate its features.

SaaS Helpdesk
Support ticket system for your help desk team. This is the "SaaS" version, hosted in the cloud.
On-prem Helpdesk
Ticketing software for your support team. Tracks customer requests, fully integrates with your mailbox. This is the "on-premises" version.
Macro recorder
Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.
AutoText
Text Expander for Windows. Assign acronyms to frequently used text snippets and AutoText will auto-type a snippet when you type the acronym.

From the blog

Latest insights and updates from our team.

• Alex Yumashev

Do people actually use AI support?

We've analysed dozens of Reddit threads on r/sysadmin and here's what we've found: the people who run help desks for a living are not impressed. They aren't all hostile, though. Somewhere between "nobody wants this" and a vendor promising 90% deflection, a handful of admins have quietly got AI doing useful work. It just isn't the work the demos show.

• Alex Yumashev

Best AI helpdesk solutions in 2026

Every helpdesk vendor now sells "AI". What they actually ship differs a lot. Some offer a chatbot that answers customers before a ticket exists. Some offer a copilot that drafts replies for agents. Others hand you a platform and a consultant's invoice. The pricing models differ too: per seat, per conversation, per "resolution", or a pool of credits that nobody on the buying committee fully understands.