Downloads and trial sign-ups

Try our software absolutely free of charge and evaluate its features.

SaaS Helpdesk
Support ticket system for your help desk team. This is the "SaaS" version, hosted in the cloud.
On-prem Helpdesk
Ticketing software for your support team. Tracks customer requests, fully integrates with your mailbox. This is the "on-premises" version.
Macro recorder
Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.
AutoText
Text Expander for Windows. Assign acronyms to frequently used text snippets and AutoText will auto-type a snippet when you type the acronym.

From the blog

Latest insights and updates from our team.

• Alex Yumashev

Will AI kill SaaS helpdesks?

Do we even need helpdesk software? I mean, just give an AI agent a markdown skill file with your FAQ and canned responses and let it answer tickets - right? I (obviously) gave it a lot of thought recently and here's my take:

• Alex Yumashev

How We Replaced Our Entire Search Engine (with an AI writing half the code)

I've been dunking on AI pretty consistently on this blog. Partly because I'm sick of all the AI influencer "built 15 apps in a weekend" crowd. But Claude Code just did something wild for me. Had it help us rip out our entire search engine - we're talking millions and millions of records, thousands of tenants - and migrate it from SQL Server full-text search to a small embedded, in-process Lucene port. Search went from 7-8 seconds down to milliseconds.