We offer a full-featured saas-platform that helps you handle your customers gently - a hosted Help Desk app
"SaaS" means "Software as a Service". It is a way of delivering apps over the Internet as a web-service. Instead of downloading and installing software on your computer or server, you simply access the software online, freeing yourself from software and hardware maintenance headaches.
SaaS software is also known as "Web-based software", "hosted software" or "on-demand software", because SaaS applications run on the vendor's servers and it is the vendor who takes care of security, performance, access management and availability. It is a software usage model where a web-based application is licensed as a service on demand. Nothing has to be installed on your side!
Now, when it comes to Help Desk Software, "SaaS help desk" simply means that rather than purchasing software and hardware to run your own copy of the software "in house", on your own server, all you need is a computer and a web-browser to access and use the help desk app that is hosted on our server.
You don't have to worry about anything: backups, security, uptime, version updates are all taken care by us, the SaaS provider
The helpdesk's database is hosted on our cloud servers at Amazon's Virginia-based datacenter. Equipped with modern router, high-performance network and the best engineers, these servers have 24x7 monitoring and everyday backups.
You don't have to install upgrades, updates, patch your server, install hotfixes or do anything - it's all being taken care of by us..
You can use the SaaS-helpdesk app on your smartphone, your iPad, your laptop or your office computer via the browser. Follow the link for more info.
You can cancel your SaaS-subscription any day, anytime.
More on SaaS - The 7 non-obvious benefits of SaaS. Even more on SaaS: SaaS ticket system
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