What is a "SaaS Help Desk"?

Hosted Help Desk » What is a "SaaS Help Desk"?

What is SaaS

"SaaS" - "Software as a Service" - is a software usage model, when a software application is licensed as a service on demand. For instance, using a "pay-as-you-go" model or a time-based subscription. This model has become popular in the 2000s when large and small companies are making the switch from traditional software apps to hosted services - SaaS apps.

What is "SaaS Help Desk"

Regarding the Help Desk Software, this means that rather than purchasing software and hardware to run our own Help Desk Software on your own server, you need only a computer with a browser to access and use the SaaS Help Desk which is hosted on the vendor's server.

So, why SaaS Help Desk?

No infrastructure

You don't have to worry about anything - backups, security, uptime, version updates - is taken care by us - the SaaS provider

Secure database hosting

When you're on our SaaS Help Desk - the database is hosted on our cloud servers in our Denver-based datacenter, equipped with modern router, high-performance network and best engineers.

Always the latest version

You don't have to install upgrades or do anything. It's all taken care of.

Accessible

You can use the SaaS app on your phone, your iPad, your laptop, your office computer via the browser.

No obligations

You can cancel any day, anytime.