Simple self-hosted pricing
One-time perpetual license that includes 1 year of version upgrades and support.
Small
$2199
Medium sized support teams
- 10 agents
- Free upgrades for 1 year
- Perpetual license
Company
$3799
For established profitable businesses
- 20 agents
- Free upgrades for 1 year
- Perpetual license
- iOS/Android apps
- API, SAML
Enterprise
Most popular
$6499
For enterprise-scale internal & external support
- Unlimited agents
- Free upgrades for 1 year
- Perpetual license
- iOS/Android apps
- API, SAML
- Expedited support
SaaS
$24 /month
Cloud hosted monthly subscription
- AI features included - at no extra cost
- Always up to date
- Faster setup
- Built-in security
- SAML/SSO and all the features
Source code license: Contact us
Optional add-on
Self-hosted AI features
All the AI features from our SaaS edition — running on your own hardware. Choose a bundled local embedding model for strict data isolation, or OpenAI embeddings for better quality and lighter CPU load.
- Semantic KB search
- AI-generated reply w/ your KB or docs
- Similar-article suggestions in tickets
- External documentation indexing
- Free local embedding model (or OpenAI)
- Works with OpenAI, Azure, Bedrock
Runs as a Docker Compose stack next to your existing Helpdesk install. Requires Jitbit Helpdesk v11.22 or newer. Learn more.
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Free upgrades
- Free version upgrades within 1 year. After that - it's up to you. Upgrades are discounted.
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Perpetual license
- You get to use the app forever + one year of free version upgrades.
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Instant delivery
- You receive the download password seconds after processing the order. Keep it to receive future updates. If you ever lose it - no worries, we'll send a reminder.