When you are looking for a help desk software app for your IT technical support to integrate into your existing enterprise infrastructure, you want the set up to be painless. If servers in your company run Windows, then chances are you are using Active Directory as a place to store info about your users.
We are proud to announce that Jitbit Help Desk includes Active Directory support out of the box. You don't even have to set anything up - just make sure the app uses Windows authentication and your web-server is added to the active directory domain. Our app is an ASP.NET MVC help desk app that will easily install on your existing IIS (6 or 7). And it takes only one click to import info about all users from your domain. The helpdesk will even import avatars from the AD!
We've spent countless hours testing our help desk software on every version of Windows Server (2003, 2008, 2008 R2, 32 bit, 64 bit etc) and we can assure you that it will work perfectly on yours.