There are two types of IT support software:
Jitbit offers the second type of IT support software - a web application that helps you to organize and manage support tickets from customers and employees.
IT pros require a simple and efficient app to help them perform their job. The UI should be neat and simple so they don't end up with even more headaches. They need a portal to manage all support requests in one place - phone calls, emails and web-form requests. They need a knowledge-base to store and share solutions to common problems. They need file-attachments. They need asset-management. They need support ticket software
The must have features are:
Getting the job done and getting it done quickly and easily is all important when you're supporting your customers.