Among our customers

Our software is being used at:

Netflix Microsoft Amazon United Kingdom Ministry of Justice City of Baltimore City of Mobile Fujitsy HP Philips Honeywell DELL University of California Harvard Medical School IBM Yahoo Toshiba Xerox Boston University University of Houston District of Columbia Public Schools Arlington Public Schools University of California, Berkeley Monash University University of North Carolina Auburn University Brigham Young University Siemens ESPN Accenture Glasgow Rangers FC Bayer Beurau Veritas Chevron Hitachi Vodafone Oracle Adobe VMWare GE Volkswagen Samsung BNP Paribas BMW North America Deloitte Caterpillar Intercontinental

Jitbit Helpdesk - case studies:

Spring Arbor University


Robe.cz


VARGO solutions

Just some of the testimonials. find more testimonials here

    • Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago.

      Eric Seelye
      President/CEO at Empiric Solutions

    • I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history.

      Matthew Moore
      Jones Plastics

    • I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up!

      Jason Moody
      Head of Engineering at Snorkel Europe

    • I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it.

      Kian Torab
      IT Engineer

    • Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customer.

      Jared Call
      Support Manager

From the blog

Latest insights and updates from our team.

• Alex Yumashev

Top 20 Helpdesk Interview Questions (with answers)

Help desk interviews usually test two things at once: whether you understand the technical basics, and whether you can explain those basics to a person who may already be annoyed, confused, or late for a meeting.

That combination matters. A support technician who can diagnose a network issue but makes the user feel stupid will struggle. So will a friendly person who guesses randomly at technical problems. The best candidates show both: methodical troubleshooting and calm, useful communication.