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Aug 11 2014
Support by founders

At Jitbit me and Alex have been handling support tickets ourselves from the very beginning. We didn't have much choice since it was just the two of us. Two years ago we have started hiring customer support employees, but we still answer a significant number of support tickets daily.

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Aug 4 2014
10 signs you’re not ready for a tech support job

So, you've decided to become a customer support agent. But do you have what it takes to be effective, successful and still enjoy your job? It mostly depends on your personal qualities and professional skills. But how do you know, if tech support suits you? Here are some signs that you are not ready to take on a customer support job:

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