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Jul 20 2014
Better words to use in your customer support emails

We always talk about how our responses to customer support requests should be more personal and less corporate and boring. But what makes a response personal? It's all about the words you use. This article is about how you can dramatically improve your customer support responses just by using some words over the others.

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Jul 12 2014
4 Time-saving tips for your Help Desk

Help your helpdesk - follow these simple steps to make your support team more efficient with how they use their time.

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Jul 5 2014
.NET Forum 8.3.5