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Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Jan 31 2014
[Jitbit News] Hosted Helpdesk downtime post-mortem

Our hosted help desk app was down for more than half an hour today. The outage affected all the services including the email-pickup modules and the web-app. During the outage anyone accessing the helpdesk app was getting a 503 "Service unavailable" error.

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Jan 24 2014
An actual Adobe customer support log

While some companies offer awesome customer support, some are stuck back in the 90s. Including Adobe, who's probably outsourcing this stuff to a contact-center overseas.

This is a real live chat log with Adobe customer support. A customer had a problem with Dreamweaver (the app was freezing every 20-30 seconds) so he decided to contact Adobe customer support department via their online helpdesk system. Someone named 'Vikas' responded to the ticket, but said his area is "installation and configuration only", so he couldn't help. The ones who could - were unavailable at the moment, "so please come back later". Our guy had waited 24 hours and wrote them back the next day. Here's what happened next:

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Latest Releases Jitbit Sofware release history RSS

Mar 28 2014
Macro Recorder 5.7.4