SaaS Help Desk
Support ticket system for your help desk team. This is the "SaaS" version, hosted in the cloud (we also have an on-premises one).
Best-priced SaaS ticketing
monthly or annual subscriptionSimilar systems are priced around $89 per agent per month, while our help desk is much cheaper, even on the "Enterprise" plan. Check our pricing
Your domain name + integrations
Single-sign-on, SAML, APIIntegrates with Active Directory, JIRA, GitHub, Dropbox etc, name it. Try the simple API, connect the help desk app with your website and use your own domain name, like "support.company.com", SSL included.
Cloud-hosted with an SLA
AWS cloud, uptime commitmentReal "software as a service" - the app is hosted at AWS data centers, 24x7 monitoring, everyday backups.
We're one of the few helpdesk apps with an SLA, as in "get the money back if we're down".
Single sign-on + security
GDPR & HIPAAYour connection to the service desk application is protected by SSL, the server's disks are encrypted and the cloud technology makes us immune to hardware failures.
And you can still authenticate your users with your AD, or any other SAML provider
Painless ticket management
everything you wanted from a helpdeskWe are focused on usability, absolutely no learning curve involved. However we have all the features you expect from a ticket system, like asset tracking, file attachments, knowledge base, tagging, ticket-categories, email-integration, live chat and even a free email address.
iOS & Android ticketing apps
support customers on the goOur help desk comes with free apps for iPhone and Android, that are optimized for both smartphones and tablets. Get an instant notification when someone enters a live chat on your website or sends you an email. For other smartphones we have an optimized web-interface, just open our mobile Helpdesk in your browser.
Our software is being used at:
Bird's-eye view on customer happiness
All your customer service info, right at your fingertips. Our ticket grid gives you instant access to all ongoing customer requests and any files or docs related to them.
Everything you see here updates in real time so you’re always up-to-date. And you can customize what you see.
Search. Use filters to narrow down the tickets shown. And hide any columns that aren’t relevant to your task.
Everything is in the right place
No need to dig around for that email a customer wrote three days ago. From now on everything related to a ticket fits onto just the one page.
All messages, attachments, live chat history, and a log of team actions are ordered chronologically in the ticket activity feed.
All the features you need. When you need them.
We've designed our Helpdesk tool to help you deal with support requests daily. We know that helping customers can be mentally and physically exhausting so we did our best to make a system that really helps you get through it without standing in your way.
Jitbit Helpdesk has every feature you need to make your customers happy, while staying happy yourself. Every "must have" helpdesk feature is there – two-way email integration, file attachments, powerful search etc. We have the Knowledge Base module, that eliminates the need to answer the same questions over and over again. We have "canned responses", that make it possible to re-use your answers. And much more.
Organization
Answering tickets is just one side of the job. Organizing is the other. And when it comes to getting your tickets in order, we've got you covered.
Categorize your tickets to make searching easy. Assign team members to specific categories so your customers always get the best know-how. And build reports using only the data you need.
And if you really want to up your organization game, use tags as well as categories. Assign multiple tags to a ticket to make searching even easier. For example, here at Jitbit, we use the “review” tag to link all tickets that need to be reviewed at a later date.
Reports
Jitbit SaaS Help desk comes with a set of beautiful, customizable analytics to help you measure your team's performance. And watch how it changes over time. Reports can also be useful for projecting future performance and customer service demand.
Automation Rules
Our Automation Rules are willing and able to do the most boring parts of the job for you. Smart filters help you to set conditions and actions for incoming tickets. And they’ll save hours of time for your team.
iOS & Android
Handle tickets on the go with Jitbit’s fully-featured iOS & Android apps. They work on smartphones, iPads and tablets. And they’re really fast even on slow connections.
If you don't have an iOS or Android device, just open Helpdesk in your smartphone browser and use our awesome mobile user interface instead.
What is SaaS Help Desk?
A SaaS help desk is basically a cloud-based tool that helps SaaS companies deal with customer support more efficiently. It lets support teams keep track of issues, sort them by priority, and get them resolved faster. Jitbit SaaS Help Desk comes with cool features like automated ticketing, a built-in knowledge base and even AI support. Plus, it integrates with other tools and can be customized to fit your setup.
SaaS stands for "software as a service" meaning you're using it through a browser, without installing on your own server
We keep it fast and secure - we spend hours fine-tuning our helpdesk server and keeping it online, optimizing the database speeds, applying security patches, setting up backups... So you don't have to.
We use it ourselves! - our own support is handled by a hosted help desk instance that lives on the same server as our customers.
We made it affordable - our monthly subscription fee is less than 30 bucks for the basic plan. No catch.
Always the latest version - you never have to patch the app or any of its prerequisites: database service, web-server software, operating system.
Single sign on - users don't have to register new accounts/passwords, use your existing user catalog
This is a hosted version of our award winning "downloadable" HelpDesk ticketing system. You're just 2 clicks away from trying it.
Not just "another help desk software"
We'll save you a little time and point out the key reasons why this hosted help desk software is different from the rest:
It's Affordable - Our monthly fee is only $29 when you choose the cheapest plan. Feel free to compare with our competitors.
It's Fully Loaded - Our Helpdesk has everything you'd expect from a help desk software. Two-way email integration, reports, simple UI, file attachments, asset management... You can find a detailed list of Jitbit features below.
Easy to try
Instant setup - just sign up and pick a URL for your helpdesk (like "mycompany.jitbit.com"). You can change this URL later or even set up a custom domain for your helpdesk.
"Software as a service" is becoming a standard for business software tools including CRM, HR, Project management and customer service. This model is cost-effective, scalable and predictable
- Quick deployment, your help desk will be up and running in minutes, no credit required.
- Always the latest version - the app is upgraded by us and the upgrades are free forever. The hosted version is "continuously deployed" and updated more frequently than the "self-hosted" release.
- Leave the backups and performance-tuning to us.
- Reliable high-bandwidth network
- Still not convinced? Here's more reasons
Help Desk features at a glance
- It's secure - your sensitive data is protected with SSL-encryption (https)
- It's multilingual
- It checks your support mailbox and converts emails to tickets
- It's fast & reliable - our servers are hosted at Amazon's data center, more info here
- It's affordable - less than a dollar a day for the "freelancer" plan.
- Free support and version upgrades
- Knowledge-base, Reporting, Asset-tracking and File-attachments - all the features that a help desk app should have
- Customizable you can change the colors, even add your own logo to the design.
- Single-sign-on - we offer an authentication API for existing web-applications
- Support widget that you can place on your website - just two lines of JavaScript and you have a support form and live chat on your website.
- Voted among the best SaaS ticketing systems of 2021 by GeekFlare