Custom Priorities

You can add "Custom Priorities" to your tickets under "Admin - Custom priorities".

Custom priority levels are user-defined categorizations that help support teams identify and sort tickets based on their importance and required response time. Unlike standard priority levels, custom levels offer flexibility to align with specific business needs and customer expectations.

The default ticket priority levels in Jitbit are "Low", "Normal", "High" and "Critical". This is enough for most people, and frankly we don't recommend over-customizing your workflow.

To create a custom priority level simply enter a name and hit "Add", the level will be added to the list.

We have a handy practical guide on how to prioritize support tickets to earn more about best practices