SaaS Help Desk

I'm so proud of the work we've done on the latest version of our SaaS help desk app. Amazing new UI, improved reporting, incredible performance, outstanding email integration etc. I use this very app to answer our own support tickets.
— Alex, founder and CEO

Not just "another hosted help desk"

OK, you've ended up on a "yet another ticket software" page. We will save you some time and point out the key reasons why this hosted help desk is different:

• Affordable - The monthly fee is only $29 with the cheapest plan. We even have an unlimited plan that allows any number of agents for the same price. Compare with competitors
• Full-blown - our Helpdesk has everything you'd expect from a help desk software: 2-way email-integration, reports, simple UI, file-attachments, asset-management etc. You'll find the detailed features list below.

Why hosted is better?

We keep it fast and secure - we spend hours fine-tuning our helpdesk server, optimizing the database speeds, applying security patches, setting up backups... So you don't have to.

We use it ourselves! - our own support is handled by a hosted help desk instance that lives on the same server as our customers.

We made it affordable - our monthly fee is less than 30 bucks for the basic plan. No catch.

This is a hosted (saas) version of our award winning "downloadable" HelpDesk software. You're just 2 clicks away from trying it.

Easy to try

Instant setup - just sign up for free and pick a URL for your helpdesk (like "mycompany.jitbit.com"). You can change this URL later or even set up a custom domain for your helpdesk. Be up-and-running instantly.

More hosted benefits:

• Instant setup, your help desk will be up and running in minutes, we even cancelled the setup fee.
• Always the latest version - your support app is upgraded by us and the upgrades are free forever. The hosted version is even updated more frequently than the "self-hosted" one.
• Leave the installation, backups and performance-tuning to us.
• Reliable high-bandwidth network and other known benefits of a SaaS help desk
• more details

Help Desk features at a glance

• It's secure - your sensitive data is protected with SSL-encryption (https)
• It's multilingual
• It checks your support mailbox and converts emails to tickets
• It's fast & reliable - our servers are hosted at Amazon's datacenter, more info here
• It's affordable - less than a dollar a day for the "freelancer" plan.
• Free support and version upgrades
• Knowledge-base, Reporting, Asset-tracking and File-attachments - all the features that a help desk app should have
• Customizable you can change the colors, even add your own logo to the design.
• Single-sign-on - we offer an authentication API for existing web-applications
• Support widget that you can place on your website - just two lines of JavaScript and you have a support form on your website.
• Probably the best online hosted ticket system out there