Jitbit is a great Zendesk alternative. We get a lot of inquiries asking to compare Jitbit with Zendesk by price and qualities, so we created this comparison page. If you're looking for an online support software system, these are the reasons to consider our web based help desk:
You might also want to check the other ticketing systems price and feature comparisons.
|3 Year Total (9 users) (calculation)||$2,497||$3,897||$9,396||$38,556|
|3 Year Total (20 users) (calculation)||$2,497||$7,488||$20,880||$85,680|
|Maximum Tickets Per Agent per Month||Unlimited||Unlimited||500||1000|
|Attachment Size||Unlimited||Unlimited||7 MB||20 MB|
|API limit (requests / minute)||Unlimited||Unlimited||30||180|
While our pricing might look scary at first ("$799" looks "big" compared to a "$39"), remember that this is a one-time payment. The upgrade fees are optional and our helpdesk app is the only one that includes unlimited agents for the same price.
Let's be honest, you won't ever use all Zendesk features. Some of our existing customers switched to our Helpdesk from Zendesk for this reason. Features take screen space and distract you from doing your job. Keeping the app easy to use is our highest priority. Our Helpdesk is designed for people who will have to stare at it all day, every workday. Read more: Zendesk alternative.
You may be worried that you'll miss some of the Zendesk features, but don't be: our app was in active development for the last six years, by now we have all the must have features and plenty of nice-to-have ones.
Besides the standard customization options like uploading your logo, changing colors and styles, we offer two more options Zendesk never would:
Last updated: 5/7/2018 more Helpdesk Ticketing System whitepapers