HelpDesk ticketing system » Zendesk vs. Jitbit

Zendesk vs. Jitbit

Jitbit is a great Zendesk alternative. We get a lot of inquiries asking to compare Jitbit with Zendesk by price and qualities, so we created this comparison page. If you're looking for an online support software system, these are the reasons to consider our web based help desk:

You might also want to check the other ticketing systems price and feature comparisons.

Pricing comparison

Jitbit
Self Hosted
Jitbit
Hosted version
Zendesk
"Regular Plan"
Zendesk
"Enterprise Plan"

Pricing

3 Year Total (9 users) (calculation) $3,349 $7,488 $28,836 $48,276
3 Year Total (20 users) (calculation) $3,349 $16,992 $64,080 $107,280

Features

Maximum Tickets Per Agent per Month Unlimited Unlimited 500 1000
Attachment Size Unlimited Unlimited 7 MB 20 MB
Minimum Agents 1 1 3 5
Maximum Agents Unlimited Unlimited 20 100
API limit (requests / minute) Unlimited Unlimited 30 180

While our "hosted" pricing might look scary we strongly recommend going for HOSTED version vs the on-premise one. The hidden costs you pay for maintaining your servers, Windows and MS SQL licenses, upgrading the app with every new release (involves a lot a of work) outweigh all the savings.

No feature overload

Let's be honest, you won't ever use all Zendesk features. Some of our existing customers switched to our Helpdesk from Zendesk for this reason. Features take screen space and distract you from doing your job. Keeping the app easy to use is our highest priority. Our Helpdesk is designed for people who will have to stare at it all day, every workday. Read more: Zendesk alternative.

You may be worried that you'll miss some of the Zendesk features, but don't be: our app was in active development for the last six years, by now we have all the must have features and plenty of nice-to-have ones.

Unlimited customization

Besides the standard customization options like uploading your logo, changing colors and styles, we offer two more options Zendesk never would:

  1. Server version. Besides the hosted version we offer a package you can install on your own server. It comes with an automatic installer, so you don't even need to have much skills to set it up.
  2. Source codes. You can purchase a license with source codes and do whatever you want with it. Really, we don't have any limitations. You will get the entire source codes and you will be able to make any changes you like.

More comparisons

You might also want to compare Jitbit with other ticketing systems by price and features.

Last updated: 7/7/2018 more Helpdesk Ticketing System whitepapers Zendesk vs. Jitbit

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