Aug 6 2008 :: by Alex Yumashev
37signals blog has a great post on phone vs email support.

Yes. It is totally possible to provide great support without a phone number.

Jitbit Software gets a number of requests every week from people who would like to use phone instead of email. But emails can actually provide faster support then a phone call. A phone call requires you to stop from what you're doing, find a quiet place and listen to hold music for an hour. And after all in 90% cases your phone call will be simply logged by support team as an issue in some web based helpdesk system.

'Email support vs. Phone support' was written by Alex Yumashev
Alex Yumashev
Alex has founded Jitbit in 2005 and is a software engineer passionate about customer support.

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