Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.
Our helpdesk software is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 2 minutes.
Lowest possible pricing but all the helpdesk "must-haves": Email-processing, scripting engine ("if this do that"), integrations (JIRA, Slack, Dropbox), etc.
iOS & Android apps for your remote helpdesk agents, mobile-friendly UI, push notifications and more
"If a support ticket becomes overdue and came from Company X - send an email to Y" and many other scripting tools that automate your helpdesk.
Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.
Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff.
Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.
A simple mouse recorder for Mac OS X. Sits in the menu-bar and records your mouse & keyboard actions.
The famous "Jitbit ASP.NET forum" - our .NET message board app. Easily integrate it into an existing .NET-website. Free evaluation edition available - download, install and test.
Jitbit is a small friendly software company from the UK. We're small but we are fast. We sell what bigger companies can't: agility and personal approach.
"After comparing similar products finally purchased yours as I find it better and VERY responsive to user feedback."J.Wong, CIO, Singapore
"Jitbit designs its software with clarity and functionality."Victor Milenkovic, CIO, Germany
"Thanks for the excellent support!"Jorg Verstraete, IT Consultant, Belgium
"I have enjoyed your software and so has my staff. I will be recommending this app to other people in the industry. Thank you for writing this software. You have a great affordable product."Steven, IT Manager, PrimeCare Physicians Associates
"Thank you for a software product that does what it said it would simple, clean, fast!"Theresa Cahill, US
All-hands support — an approach where everyone in a company does customer support to some extent — has been a widely discussed topic lately. The idea is not new. A lot of big companies, like Basecamp, Stripe, Slack and even us, have been advocating this for quite some time.
But is it really that beneficial as they make it out to be?
Two years ago in the very first post of this customer support series of articles – “Amazing customer support defined” – I have put “WOW moment” as the top priority for a great customer support interaction.