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Jitbit Help Desk ticketing system

Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both SaaS and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive and more besides.

SaaS help desk on-premise

Email First Helpdesk

Don't get us wrong, we have everything - live chat, integrations, knowledge base, even chatbots but our primary focus is email. We spent years polishing our email ticketing system. We support IMAP, native MS Exchange protocols, POP3, SMTP etc. We have built-in anti spam, deduping, and email flood protection. We even provide built-in mailboxes for our SaaS customers, if you don't already have one.

Quick to set up

Our helpdesk software can be up and running in no time. Sign up for our cloud-hosted helpdesk and start processing support tickets in less than 30 seconds.

Powerful and Affordable

All the helpdesk must-haves – email processing, automation, integrations (JIRA, Slack, Dropbox) – at the lowest possible price.

Mobile helpdesk

Jitbit Helpdesk comes with free mobile apps for both iOS and Android.

Support customers when you’re on the go. Let customers keep tabs on their tickets. Our mobile app allows you to view and reply to tickets, update ticket details, assign technicians, attach files...

All this through your smartphone.

And with the same great user experience you get on desktop.

Even on slow connections.

We handle 1000's of support tickets for our clients every day

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Help desk automation

Help Desk Automation

Automate the repetitive parts of customer support. And save a heap of time in the process.

With our powerful automation triggers you can ask Jitbit to send automatic replies, assign technicians to tickets and set ticket due dates. You can even get the help desk to send HTTP requests to third-party servers.

A power user feature, Jitbit automation takes care of the routine. So you get to spend more time helping out your customers.

saas help desk on-premise
Ticket list

Team mailbox

Imagine a shared inbox for your helpdesk team. Then throw in some advanced reporting.

How about bulk actions and ticket-merging capabilities? And let’s add transparency for your customers into the mix.

That’s what Jitbit is all about.

The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue. And recognize which tickets need your attention right now.

With rich filtering and sorting features too, you’ll never forget to reply to another ticket again.

Canned responses and Knowledge Base

Typing out the same response to the same query day after day? Let Jitbit rescue you from the boredom of repetitive tasks.

Insert canned responses or links to Knowledge Base articles with a couple of clicks. Jitbit even suggests relevant Knowledge Base articles to customers while they’re typing support requests.

Vote for features like in UserVoice

"Ideas" forum

Let your customers suggest and vote for new features. And discuss them in a public forum. This free add-on makes product management both easy and data-driven.

You can prioritize your roadmap publicly. And discover which features and improvements your users really want to see.

Integration with 500+ applications

Integrations

Jitbit Helpdesk offers built-in integration with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online and many more. It’s also connected to Zapier, which facilitates integration with 500+ different apps.

Built-in API and webhooks mean you can connect to your in-house apps in seconds.

We also have several built-in single sign-on options. So you can authenticate users via SAML, Active Directory (including Azure), Google Account or your own custom app or website.

IT Service Management

Jitbit IT ticketing system helps manage IT service requests, track your organization's assets (servers, computers and other hardware), organize users into departments and assign different IT specialists to different parts of your IT infrastructure.

hosted version on-premise version

Our software is being used at

Jitbit Helpdesk customers: ESPN
Jitbit Helpdesk customers: VMWare
Jitbit Helpdesk customers: HP
Jitbit Helpdesk customers: Philips
Jitbit Helpdesk customers: Siemens
Jitbit Helpdesk customers: Oracle
Jitbit Helpdesk customers: Adobe
Jitbit Helpdesk customers: Xerox
Jitbit Helpdesk customers: GE
Jitbit Helpdesk customers: DELL
Jitbit Helpdesk customers: Hitachi
Jitbit Helpdesk customers: Vodafone

Small enough to be personal. Big enough to be stable.

Jitbit is a small friendly software company from the UK. We're small but we are fast.
We provide what bigger companies can’t – agility and a personal approach.

Just some of the testimonials. find more testimonials here

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

May 24 2020
Weekend sluggishness explained

Weekend sluggishness explained

We were experiencing some sluggishness this Sunday and I thought I owe our customers an explanation on what was going on. So here's a quick&dirty raw post with the technical details.

May 11 2020
The 6 Skills You Need for Top Helpdesk Staff

The 6 Skills You Need for Top Helpdesk Staff

Your helpdesk staff play a vital role in your company.

They provide a “voice” for your users and effectively, represent your team or company’s commitment to service as a core part of their everyday work. It’s important that those people who have multiple interactions with clients have the best skills to effectively represent you.

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