Help Desk Software
Ticketing system for customer support teams
Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both SaaS and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive and more besides.
Email First Helpdesk
We have live chat, integrations, knowledge base, even chatbots but our primary focus is email. We spent years polishing our email ticketing system. We support IMAP, MS Exchange, POP3, SMTP etc. We have built-in anti spam, deduping, and email flood protection. We even provide built-in mailboxes for our SaaS customers, if you don't already have one.
Quick to set up
Our helpdesk software can be up and running in no time. Sign up for our cloud-hosted helpdesk and start processing support tickets in less than 30 seconds.
Powerful and Affordable
All the helpdesk must-haves – email processing, automation, integrations (JIRA, Slack, Dropbox) – at the lowest possible price.
Analyse the load, detect bottlenecks, export to CSV/Excel
Jitbit Helpdesk comes with free mobile apps for both iOS and Android.
Support customers when you’re on the go. Let customers keep tabs on their tickets.
Our mobile app allows you to view and reply to tickets, update ticket details, assign technicians, attach files... All this through your smartphone. And with the same great user experience you get on desktop. Even on slow connections.
1000's of support tickets for our clients every day
- Tickets today
- Tickets this month
- Tickets all time
Help Desk Automation
Automate the repetitive parts of customer support. And save a heap of time in the process.
With our powerful automation triggers you can ask Jitbit to send automatic replies, assign technicians to tickets and set ticket due dates. You can even get the help desk to send HTTP requests to third-party servers.
A power user feature, Jitbit automation takes care of the routine. So you get to spend more time helping out your customers.
Imagine a shared inbox for your helpdesk team. Then throw in some advanced reporting.
How about bulk actions and ticket-merging capabilities? And let’s add transparency for your customers into the mix.
That’s what Jitbit is all about.
The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue. And recognize which tickets need your attention right now.
With rich filtering and sorting features too, you’ll never forget to reply to another ticket again.
Canned responses and Knowledge Base
Typing out the same response to the same query day after day? Let Jitbit rescue you from the boredom of repetitive tasks.
Insert canned responses or links to Knowledge Base articles with a couple of clicks. Jitbit even suggests relevant Knowledge Base articles to customers while they’re typing support requests.
Let your customers suggest and vote for new features. And discuss them in a public forum. This free add-on makes product management both easy and data-driven.
You can prioritize your roadmap publicly. And discover which features and improvements your users really want to see.
IT Service Management
Not just a helpdesk, Jitbit IT ticketing system helps manage IT service requests, track your organization's assets (servers, computers and other hardware), organize users into departments, assign different IT specialists to different parts of your IT infrastructure.
Integration with 500+ applications
Jitbit Helpdesk offers built-in integration with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online and many more. It’s also connected to Zapier, which facilitates integration with 500+ different apps.
Built-in API and webhooks mean you can connect to your in-house apps in seconds.
We also have several built-in single sign-on options. So you can authenticate users via SAML, Active Directory (including Azure), Google Account or your own custom app or website.
Just some of the testimonials. find more testimonials here
Our software is being used at
Latest from our blog
6 Lesser Known Helpdesk Ticketing Features Everyone Loves
We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), here's some lesser known but VERY productive help desk features our customers love:
How we migrated a 1TB database from Win to Linux with no downtime
Our helpdesk app, both the SaaS and the self-hosted version - is powered by SQL Server. The SaaS version additionally uses S3 (to store file-attachments), Redis (to persist in-memory cache between deploys and restarts) and other fancy cloud stuff, but there's still one big ass SQL Server database at the heart of it.
And this Christmas we've migrated it to Linux.
SLA's are sadly uncommon in the SaaS space
After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compiled, just for illustration purpose.