Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.
Our helpdesk software is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 30 seconds.
Lowest possible pricing but all the helpdesk "must-haves": Email-processing, automation engine, integrations (JIRA, Slack, Dropbox), etc.
Jitbit Helpdesk comes with free mobile apps for iOS and Android.
It is incredibly important to provide support to your users even when you are on the go. We've made our best to make an app that you can use on your smartphone and not feel handicapped.
Jitbit Helpdesk mobile app includes all the features you need to help you customers when you are out in the field: view and reply to tickets, assign technicians and change other ticket details, search for tickets and much more.
The app was designed both for your team and for your customers to keep tabs on their tickets, if they need to.
With our mobile app you will feel as comfortable as with the desktop version.
Our "if this than that" engine lets you automate the most boring parts of your job to save you a lot of time.
With Automation Rules you can send automatic replies, assign technicians to tickets, set due dates and even send HTTP requests to third-party servers when various events happen in your help desk.
Enjoyed by our power users, Automation Rules take care of all the routine saving you time to help customers.
Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.
The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue and see what needs your attention right now.
With rich filtering and sorting features you will never forget to reply to another ticket again.
Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff. Insert canned responses or links to Knowledge Base articles with a couple of clicks.
Jitbit even suggests relevant Knowledge Base articles to users while the are typing their support requests.
Jitbit Helpdesk comes with built-in integration with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online, and many other. It is also connected to Zapier that allows integrating with 500+ different apps. And the built-in API ad webhooks allow connecting your in-house apps in a second.
We also have several built-in single-sign on options that offer authenticating users via SAML, Active Directory (including Azure), Google Account or your own custom app or website.
Jitbit is a small friendly software company from the UK. We're small but we are fast.
We sell what bigger companies don't have: agility and personal approach.
The famous "Jitbit ASP.NET forum" - our .NET message board app. Easily integrate it into an existing .NET-website. Free evaluation edition available - download, install and test.
"After comparing similar products finally purchased yours as I find it better and VERY responsive to user feedback."J.Wong, CIO, Singapore
"Jitbit designs its software with clarity and functionality."Victor Milenkovic, CIO, Germany
"Thanks for the excellent support!"Jorg Verstraete, IT Consultant, Belgium
"I have enjoyed your software and so has my staff. I will be recommending this app to other people in the industry. Thank you for writing this software. You have a great affordable product."Steven, IT Manager, PrimeCare Physicians Associates
"Thank you for a software product that does what it said it would simple, clean, fast!"Theresa Cahill, US
It’s the greatest truth of our age: “Information is not knowledge,” says author Caleb Carr.
It’s a sentiment befitting today’s digital era, where data is inherently collected and made readily available at any given moment. But when it comes to measuring and using that data effectively, many companies are at a loss as to why certain metrics matter, and what purpose they serve.
Metrics are completely useless if you don’t know how to interpret them, or why you have them. This is especially true in the dog-eat-dog world of customer support where seconds can mean the difference between crippling churn, and high lifetime value.