Here's what we offer, top to bottom:
Help desk system

Jitbit Help Desk bestseller

Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions of the ticket system. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.

Quick to set up

Our helpdesk is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 2 minutes.

Affordable and powerful

Lowest possible pricing but all the helpdesk "must-haves": Email-processing, scripting engine ("if this do that"), integrations (JIRA, Slack, Dropbox), etc.

Mobile helpdesk

iOS & Android apps for your remote helpdesk agents, mobile-friendly UI, push notifications and more

Help Desk Automation

"If a support ticket becomes overdue and came from Company X - send an email to Y" and many other scripting tools that automate your helpdesk.

Team mailbox

Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.

Canned responses

Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff.

hosted version on-premise version
CRM system

Jitbit CRM

Very simple CRM software for small businesses. Lightweight, cost-effective and web-based. Full source code and straightforward pricing. And just like with the helpdesk system, our CRM system comes in both cloud-hosted and on-premise versions.

hosted version on-premise version
Live Chat Software

Live Chat

Live support software for websites. Simply add one line of JavaScript and - voila - you have a live help system to answer your customers questions, drastically improving your conversions. Simple to install, easy to use. Deliver live personal support in real time. Customers love it.

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.NET Forum software

.NET Forum Software

The famous "Jitbit ASP.NET forum" - our .NET message board app. You can easily integrate it into an existing .NET-website (both design and authentication). Free evluation edition available - download, install and test as long as you need, no limitations. Source code license is also available.

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Desktop tools:

Macro Recorder

Macro Recorder bestseller

Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.

Mouse Recorder for Mac

Mouse Recorder for Mac

A simple mouse recorder for Mac OS X. Sits in the menu-bar and records your mouse & keyboard actions.

Small enough to be personal. Large enough to be stable.

Jitbit is a small friendly software company from the UK. We're small but we are fast. We sell what bigger companies can't: agility and personal approach.

Our software is being used at

Our users are happy. Are you? Just some of the testimonials. You'll find more here.

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Apr 29 2015
Support Incident Categorization tips

Most helpdesk tools, ticket/incident/issue trackers and knowledge-base software offer some way of "categorizing" support requests. Here are some useful tips on creating and organizing your categories we learned over the years of building our helpdesk ticketing system:

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Apr 9 2015
Dealing with difficult customers

For the most part, our customers are pleasant and reasonable people. I'm sure your customers are the same. However every once in a while there comes a customer who is hard to deal with. He is annoyed, upset or maybe even plain rude. Here is how we handle complicated situations at Jitbit.

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Latest Releases Jitbit Sofware release history RSS

May 18 2015
Helpdesk 8.8.7
May 5 2015
Helpdesk 8.8.6