Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.
Our helpdesk software is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 30 seconds.
Lowest possible pricing but all the helpdesk "must-haves": Email-processing, automation engine, integrations (JIRA, Slack, Dropbox), etc.
Jitbit Helpdesk comes with free mobile apps for iOS and Android.
It is incredibly important to provide support to your users even when you are on the go. We've made our best to make an app that you can use on your smartphone and not feel handicapped.
Jitbit Helpdesk mobile app includes all the features you need to help you customers when you are out in the field: view and reply to tickets, assign technicians and change other ticket details, search for tickets and much more.
The app was designed both for your team and for your customers to keep tabs on their tickets, if they need to.
With our mobile app you will feel as comfortable as with the desktop version.
Our "if this then that" engine lets you automate the most boring parts of your job to save you a lot of time.
With Automation Rules you can send automatic replies, assign technicians to tickets, set due dates and even send HTTP requests to third-party servers when various events happen in your help desk.
Enjoyed by our power users, Automation Rules take care of all the routine saving you time to help customers.
Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.
The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue and see what needs your attention right now.
With rich filtering and sorting features you will never forget to reply to another ticket again.
Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff. Insert canned responses or links to Knowledge Base articles with a couple of clicks.
Jitbit even suggests relevant Knowledge Base articles to users while the are typing their support requests.
Let your customers suggest and "vote" for new features, discuss them in a public forum. This free add-on makes product management both easy and data-driven.
Prioritize your roadmap publicly, discover which features and improvements your users really want.
Jitbit Helpdesk comes with built-in integration with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online, and many other. It is also connected to Zapier that allows integrating with 500+ different apps. And the built-in API ad webhooks allow connecting your in-house apps in a second.
We also have several built-in single-sign on options that offer authenticating users via SAML, Active Directory (including Azure), Google Account or your own custom app or website.
Jitbit is a small friendly software company from the UK. We're small but we are fast.
We sell what bigger companies don't have: agility and personal approach.
"Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago."Eric Seelye, President/CEO at Empiric Solutions
"I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history."Matthew Moore, Jones Plastics
"I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up! "Jason Moody, Head of Engineering at Snorkel Europe
"I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it."Kian Torab / IT Engineer
"Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers."Jared Call, Support Manager
This is a guest post Grace Carter, a writer at Academized and Assignment Writing Service, where she works with a support team on improving writing skills.
Anyone who has worked in customer service knows that there can be a high volume of emails going back and forth. When you’re writing that many emails, sometimes you lose sight of the fact that there is another person on the other end of each one. Writing customer service emails that feel personal is an important part of the job. Here are eight tips for writing customer service emails that feel personal.
There are soooo many "best practices" posts for support agents out there. But almost none for angry customers! How can you speed up case resolution? What do you do to expedite a response? How to fill in your requests efficiently? What are the hacks to poke an unresponsive agent?