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Help desk software

Jitbit Help Desk bestseller

Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions of the ticket system. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.

Quick to set up

Our helpdesk is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 2 minutes.

Affordable and powerful

Lowest possible pricing but all the helpdesk "must-haves": Email-processing, scripting engine ("if this do that"), integrations (JIRA, Slack, Dropbox), etc.

Mobile helpdesk

iOS & Android apps for your remote helpdesk agents, mobile-friendly UI, push notifications and more

Help Desk Automation

"If a support ticket becomes overdue and came from Company X - send an email to Y" and many other scripting tools that automate your helpdesk.

Team mailbox

Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.

Canned responses

Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff.

hosted version on-premise version

Other great tools from jitbit:

Macro Recorder

Macro Recorder bestseller

Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.

Mouse Recorder for Mac

Mouse Recorder for Mac

A simple mouse recorder for Mac OS X. Sits in the menu-bar and records your mouse & keyboard actions.

Live Chat Software

Live Chat Software

Live support software for websites. Simply add one line of JavaScript and - voila - you have a live help system to answer your customers questions, improving your conversions.

.NET Forum

.NET Forum Software

The famous "Jitbit ASP.NET forum" - our .NET message board app. Easily integrate it into an existing .NET-website. Free evaluation edition available - download, install and test.

Small enough to be personal. Large enough to be stable.

Jitbit is a small friendly software company from the UK. We're small but we are fast. We sell what bigger companies can't: agility and personal approach.

Our software is being used at

Our users are happy. Are you? Just some of the testimonials. You'll find more here.

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Oct 3 2015
Quick update on the new Helpdesk design

Last week I've sent out an email to our hosted helpdesk customers promising that we will release the new UI design this week. We are getting lots of questions about why we haven't released it yet, so I decided to write a quick post to clear things up.


Jul 28 2015
7 Things Customers Don't Want to Hear

As a customer service professional, you know that when you get customer service right, you make a customer for life. But when you get it wrong, the customer will spread her bad experience with your company like a fast-moving oil slick all over Facebook and Twitter.


more from the blog...

Latest Releases Jitbit Sofware release history RSS

Sep 28 2015
Helpdesk 8.9
Aug 3 2015
Helpdesk 8.8.9