Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both SaaS and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive and more besides.
Don't get us wrong, we have everything - live chat, integrations, knowledge base, even chatbots but our primary focus is email. We spent years polishing our email ticketing system. We support IMAP, native MS Exchange protocols, POP3, SMTP etc. We have built-in anti spam, deduping, and email flood protection. We even provide built-in mailboxes for our SaaS customers, if you don't already have one.
Our helpdesk software can be up and running in no time. Sign up for our cloud-hosted helpdesk and start processing support tickets in less than 30 seconds.
All the helpdesk must-haves – email processing, automation, integrations (JIRA, Slack, Dropbox) – at the lowest possible price.
Jitbit Helpdesk comes with free mobile apps for both iOS and Android.
Support customers when you’re on the go. Let customers keep tabs on their tickets. Our mobile app allows you to view and reply to tickets, update ticket details, assign technicians, attach files...
All this through your smartphone.
And with the same great user experience you get on desktop.
Even on slow connections.
Automate the repetitive parts of customer support. And save a heap of time in the process.
With our powerful automation triggers you can ask Jitbit to send automatic replies, assign technicians to tickets and set ticket due dates. You can even get the help desk to send HTTP requests to third-party servers.
A power user feature, Jitbit automation takes care of the routine. So you get to spend more time helping out your customers.
Imagine a shared inbox for your helpdesk team. Then throw in some advanced reporting.
How about bulk actions and ticket-merging capabilities? And let’s add transparency for your customers into the mix.
That’s what Jitbit is all about.
The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue. And recognize which tickets need your attention right now.
With rich filtering and sorting features too, you’ll never forget to reply to another ticket again.
Typing out the same response to the same query day after day? Let Jitbit rescue you from the boredom of repetitive tasks.
Insert canned responses or links to Knowledge Base articles with a couple of clicks. Jitbit even suggests relevant Knowledge Base articles to customers while they’re typing support requests.
Let your customers suggest and vote for new features. And discuss them in a public forum. This free add-on makes product management both easy and data-driven.
You can prioritize your roadmap publicly. And discover which features and improvements your users really want to see.
Jitbit Helpdesk offers built-in integration with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online and many more. It’s also connected to Zapier, which facilitates integration with 500+ different apps.
Built-in API and webhooks mean you can connect to your in-house apps in seconds.
We also have several built-in single sign-on options. So you can authenticate users via SAML, Active Directory (including Azure), Google Account or your own custom app or website.
Jitbit IT ticketing system helps manage IT service requests, track your organization's assets (servers, computers and other hardware), organize users into departments and assign different IT specialists to different parts of your IT infrastructure.
Jitbit is a small friendly software company from the UK. We're small but we are fast.
We provide what bigger companies can’t – agility and a personal approach.
"Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago."Eric Seelye, President/CEO at Empiric Solutions
"I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history."Matthew Moore, Jones Plastics
"I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up! "Jason Moody, Head of Engineering at Snorkel Europe
"I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it."Kian Torab / IT Engineer
"Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers."Jared Call, Support Manager
One of the key challenges that most help desks have to juggle is managing time.
You’ve got constraints in terms of budget and number of assigned technicians or agents you can have, and you need to balance that with the workload coming through your help desk.
This makes streamlining and finding the most efficient operating strategies extra important. Sometimes you’re being asked to do “more with less,” while your users have high expectations of your service delivery too.
Here are a few ideas on how help desks can streamline:
If you're lucky enough to be hiring right now, you already know that candidates are swamping the job market. Even more so than usual, helpdesk jobs are hot commodities, and many people are interested in them. So, what's the best way to ensure that you get the candidates that fit perfectly for your needs? It starts with writing a helpdesk job description that encompasses everything that your team finds valuable about support.
In this blog post, we'll break down how to write a helpdesk job description fit for a support pro and also provide you a template to take and use as you see fit.