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Jitbit Help Desk ticketing system

Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.

Quick to set up

Our helpdesk software is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 2 minutes.

Affordable and powerful

Lowest possible pricing but all the helpdesk "must-haves": Email-processing, scripting engine ("if this do that"), integrations (JIRA, Slack, Dropbox), etc.

Mobile helpdesk

iOS & Android apps for your remote helpdesk agents, mobile-friendly UI, push notifications and more

Help Desk Automation

"If a support ticket becomes overdue and came from Company X - send an email to Y" and many other scripting tools that automate your helpdesk.

Team mailbox

Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.

Canned responses

Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff.

hosted version on-premise version

Other side projects from jitbit:

Macro Recorder

Macro Recorder bestseller

Macro Recorder - the best macro program for Windows. Not just a keyboard and mouse recorder but a powerful automation tool that converts macros to EXE files and more.

Mouse Recorder for Mac

Mouse Recorder for Mac

A simple mouse recorder for Mac OS X. Sits in the menu-bar and records your mouse & keyboard actions.

Live Chat Software

Live Chat Software

Live support software for websites. Simply add one line of JavaScript and - voila - you have a live help system to answer your customers questions, improving your conversions.

.NET Forum

.NET Forum Software

The famous "Jitbit ASP.NET forum" - our .NET message board app. Easily integrate it into an existing .NET-website. Free evaluation edition available - download, install and test.

Small enough to be personal. Large enough to be stable.

Jitbit is a small friendly software company from the UK. We're small but we are fast. We sell what bigger companies can't: agility and personal approach.

Our software is being used at

Jitbit Helpdesk customers: ESPN
Jitbit Helpdesk customers: VMWare
Jitbit Helpdesk customers: HP
Jitbit Helpdesk customers: Philips
Jitbit Helpdesk customers: Siemens
Jitbit Helpdesk customers: Oracle
Jitbit Helpdesk customers: Adobe
Jitbit Helpdesk customers: Xerox
Jitbit Helpdesk customers: GE
Jitbit Helpdesk customers: Chevron
Jitbit Helpdesk customers: Hitachi
Jitbit Helpdesk customers: Vodafone

Our users are happy. Are you? Just some of the testimonials. You'll find more here.

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Aug 16 2016
Survey forms in Jitbit Helpdesk

Survey forms in Jitbit Helpdesk

I know, product updates & hints are so boring.

That's why we do this so very occasionally - only once in 3-6 months.

But this one is really worth posting.

Jul 20 2016
How to make loyal customers

How to make loyal customers

On average, loyal customers are worth up to 10 times as much as their first purchase according to White House Office of Consumer Affairs. Simply put, the more loyal customers you have, the more money your company makes.

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