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Jitbit Help Desk ticketing system

Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.

hosted version on-premise version

Quick to set up

Our helpdesk software is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 30 seconds.

Affordable and powerful

Lowest possible pricing but all the helpdesk "must-haves": Email-processing, automation engine, integrations (JIRA, Slack, Dropbox), etc.

Helpdesk mobile

Mobile helpdesk

Jitbit Helpdesk comes with free mobile apps for iOS and Android.

It is incredibly important to provide support to your users even when you are on the go. We've made our best to make an app that you can use on your smartphone and not feel handicapped.

Jitbit Helpdesk mobile app includes all the features you need to help you customers when you are out in the field: view and reply to tickets, assign technicians and change other ticket details, search for tickets and much more.

The app was designed both for your team and for your customers to keep tabs on their tickets, if they need to.

With our mobile app you will feel as comfortable as with the desktop version.

Help desk automation

Help Desk Automation

Our "if this than that" engine lets you automate the most boring parts of your job to save you a lot of time.

With Automation Rules you can send automatic replies, assign technicians to tickets, set due dates and even send HTTP requests to third-party servers when various events happen in your help desk.

Enjoyed by our power users, Automation Rules take care of all the routine saving you time to help customers.

hosted version on-premise version
Ticket list

Team mailbox

Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.

The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue and see what needs your attention right now.

With rich filtering and sorting features you will never forget to reply to another ticket again.

Canned responses and Knowledge Base

Canned responses

Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff. Insert canned responses or links to Knowledge Base articles with a couple of clicks.

Jitbit even suggests relevant Knowledge Base articles to users while the are typing their support requests.

Integration with 500+ applications

Canned responses

Jitbit Helpdesk comes with built-in integration with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online, and many other. It is also connected to Zapier that allows integrating with 500+ different apps. And the built-in API ad webhooks allow connecting your in-house apps in a second.

We also have several built-in single-sign on options that offer authenticating users via SAML, Active Directory (including Azure), Google Account or your own custom app or website.

hosted version on-premise version

Our software is being used at

Jitbit Helpdesk customers: ESPN
Jitbit Helpdesk customers: VMWare
Jitbit Helpdesk customers: HP
Jitbit Helpdesk customers: Philips
Jitbit Helpdesk customers: Siemens
Jitbit Helpdesk customers: Oracle
Jitbit Helpdesk customers: Adobe
Jitbit Helpdesk customers: Xerox
Jitbit Helpdesk customers: GE
Jitbit Helpdesk customers: Chevron
Jitbit Helpdesk customers: Hitachi
Jitbit Helpdesk customers: Vodafone

Small enough to be personal. Large enough to be stable.

Jitbit is a small friendly software company from the UK. We're small but we are fast.
We sell what bigger companies don't have: agility and personal approach.

Other side projects from jitbit:

Live Chat Software

Live Chat Software

Live support software for websites. Simply add one line of JavaScript and - voila - you have a live help system to answer your customers questions, improving your conversions.

.NET Forum

.NET Forum Software

The famous "Jitbit ASP.NET forum" - our .NET message board app. Easily integrate it into an existing .NET-website. Free evaluation edition available - download, install and test.

Our users are happy. Are you? Just some of the testimonials. You'll find more here.

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

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Fool-Proof Guide: How to Choose the Right Helpdesk Solution for Your Business

Fool-Proof Guide: How to Choose the Right Helpdesk Solution for Your Business

As if getting customers weren't hard enough, you also need a solid system in place to help maintain the relationship. Which is why choosing a help desk software to support customer queries and complaints is a decision you can't afford to take lightly.

But how do you choose the right help desk software when every provider claims to be the best, and offers a laundry list of shiny features and benefits to prove it?

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