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Jitbit Help Desk ticketing system

Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.

hosted version on-premise version

Quick to set up

Our helpdesk software is extremely easy to get up and running. Sign up for our hosted version and start processing support tickets in less than 30 seconds.

Affordable and powerful

Lowest possible pricing but all the helpdesk "must-haves": Email-processing, automation engine, integrations (JIRA, Slack, Dropbox), etc.

Helpdesk mobile

Mobile helpdesk

Jitbit Helpdesk comes with free mobile apps for iOS and Android.

It is incredibly important to provide support to your users even when you are on the go. We've made our best to make an app that you can use on your smartphone and not feel handicapped.

Jitbit Helpdesk mobile app includes all the features you need to help you customers when you are out in the field: view and reply to tickets, assign technicians and change other ticket details, search for tickets and much more.

The app was designed both for your team and for your customers to keep tabs on their tickets, if they need to.

With our mobile app you will feel as comfortable as with the desktop version.

Help desk automation

Help Desk Automation

Our "if this then that" engine lets you automate the most boring parts of your job to save you a lot of time.

With Automation Rules you can send automatic replies, assign technicians to tickets, set due dates and even send HTTP requests to third-party servers when various events happen in your help desk.

Enjoyed by our power users, Automation Rules take care of all the routine saving you time to help customers.

hosted version on-premise version
Ticket list

Team mailbox

Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.

The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue and see what needs your attention right now.

With rich filtering and sorting features you will never forget to reply to another ticket again.

Canned responses and Knowledge Base

Canned responses

Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff. Insert canned responses or links to Knowledge Base articles with a couple of clicks.

Jitbit even suggests relevant Knowledge Base articles to users while the are typing their support requests.

Integration with 500+ applications

Canned responses

Jitbit Helpdesk comes with built-in integration with Slack, Jira, Github, Dropbox, Google Drive, Asana, Harvest, Visual Studio Online, and many other. It is also connected to Zapier that allows integrating with 500+ different apps. And the built-in API ad webhooks allow connecting your in-house apps in a second.

We also have several built-in single-sign on options that offer authenticating users via SAML, Active Directory (including Azure), Google Account or your own custom app or website.

hosted version on-premise version

Our software is being used at

Jitbit Helpdesk customers: ESPN
Jitbit Helpdesk customers: VMWare
Jitbit Helpdesk customers: HP
Jitbit Helpdesk customers: Philips
Jitbit Helpdesk customers: Siemens
Jitbit Helpdesk customers: Oracle
Jitbit Helpdesk customers: Adobe
Jitbit Helpdesk customers: Xerox
Jitbit Helpdesk customers: GE
Jitbit Helpdesk customers: Chevron
Jitbit Helpdesk customers: Hitachi
Jitbit Helpdesk customers: Vodafone

Small enough to be personal. Large enough to be stable.

Jitbit is a small friendly software company from the UK. We're small but we are fast.
We sell what bigger companies don't have: agility and personal approach.

Just some of the testimonials. You'll find more here.

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Nov 6 2017
Average customer support metrics from 1000 companies

Average customer support metrics from 1000 companies

Almost four years ago I wrote an article about the most important customer support metrics that you need to monitor - "4 metrics to monitor customer happiness". Everything in that article still remains true - the core set of metrics didn't change. Here they are:

  • Response time - the time between ticket creation date and the first technician response
  • Resolution time - the time between ticket creation and closure dates
  • Average number of tickets created per day
  • Average number of tickets closed per day

Oct 20 2017
Product Update: Hosted Helpdesk network issues resolved

Product Update: Hosted Helpdesk network issues resolved

This post is for our hosted helpdesk customers only. I figured we owe them an explanation of what's been happening here last week.

I'm writing this at 4:00am CET after a sleepless night and several days of struggle, but it's OK, I'm probably the happiest man in central Europe right now. We have finally resolved the latest challenge we had: occasional connectivity issues between our cloud servers.

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