About Jitbit Software a small friendly software company behind Jitbit Helpdesk

Large enough to be stable.Profitable and self-funded.

We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.

Small enough to be personal. "Small" means "fast".

There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.
Jitbit's happy customer - ESPN
Jitbit's happy customer - VMWare
Jitbit's happy customer - HP
Jitbit's happy customer - Philips
Jitbit's happy customer - Siemens
Jitbit's happy customer - Oracle
Jitbit's happy customer - Adobe
Jitbit's happy customer - Xerox
Jitbit's happy customer - GE
Jitbit's happy customer - Chevron
Jitbit's happy customer - Hitachi
Jitbit's happy customer - Vodafone

The team

Alex - CEO, founder
Alex Yumashev, founder and CEO.
Blog | Twitter

Alex had a big boring job in a big boring bank (as head of software development), but in 2005 has turned to the Light Side and founded Jitbit. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, motorcycles, bass-guitars and blogging. But above all - coding.


Max
Max Al Farakh, co-founder.
Blog | Twitter

Ex-twitter evangelist and "Shorty Awards" winner. Loves guitars and sleeping. Apple fanboy, web-hacker, podcaster, support ninja. Writes code since 8 years old. Apple fanboy (worth mentioning twice).


Art Dashinski, Chief Design Officer.
Dribble | Twitter

...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!"

Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)

Vlad Gurinenko, Head of Customer Success.

Vlad is the reason our customers love us. Period.
He's there 24/7, literally. Well, except when he's paragliding, which he's a huge fan of.


Robbie Richards, Head of marketing.

Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.


Team
The team

Helen Gerson in Chicago (IL), Serge Schel in Seattle (WA) and other even more awesome folks work for us in London (UK), Chicago and Tel-Aviv (Israel).

Contact us If you have any inquiries or questions, please send us a note to [email protected] or use the form below.

Contact infoFor fastest response use the form on the left

Badges Worthless certifications, but we have to put this somewhere, right


Jitbit Software Certifications
Jitbit Software Certifications
Jitbit Software Certifications
Jitbit is a Microsoft BizSpark Member and a Microsoft Partner Program Registered Member

Jitbit Software is a contributing member of ASP (Association of Software Professionals) and a contributing member of OISV (Organization of Independent Software Vendors)

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Nov 6 2017
Average customer support metrics from 1000 companies

Average customer support metrics from 1000 companies

Almost four years ago I wrote an article about the most important customer support metrics that you need to monitor - "4 metrics to monitor customer happiness". Everything in that article still remains true - the core set of metrics didn't change. Here they are:

  • Response time - the time between ticket creation date and the first technician response
  • Resolution time - the time between ticket creation and closure dates
  • Average number of tickets created per day
  • Average number of tickets closed per day

Oct 20 2017
Product Update: Hosted Helpdesk network issues resolved

Product Update: Hosted Helpdesk network issues resolved

This post is for our hosted helpdesk customers only. I figured we owe them an explanation of what's been happening here last week.

I'm writing this at 4:00am CET after a sleepless night and several days of struggle, but it's OK, I'm probably the happiest man in central Europe right now. We have finally resolved the latest challenge we had: occasional connectivity issues between our cloud servers.

more from the blog...