We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.
There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.
Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.
...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!"
Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)
Vlad is our head of customer success and he's the reason our customers love us. Period.
He's there 24/7, literally. Well, except when he's paragliding, which he's a huge fan of.
Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.
Helen Gerson in Chicago (IL), Serge Schel in Seattle (WA) and other even more awesome folks work for us in London (UK), Chicago and Tel-Aviv (Israel).
As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.
We are very open about our success and failure, both within the team and with our customers.
"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.
About eight years ago someone hacked into our AWS account and launched hundreds of GPU virtual machines for cryptomining. Our monthly bill went from the regular $200 to over $50k overnight. We did not have a paid "support" plan, we were not a VIP client (on the contrary, we were two scared kids trying to grow our little SaaS). But one phone call - and the problem was solved in 10 minutes.
Behind every successful help desk are agents who make them run.
You rely on your agents to help form the impression that customers or users get of your service, to provide genuine help when people need it and to gather and pass on valuable feedback that will help your company move forward successfully.
