About Jitbit Software a small friendly software company behind Jitbit Helpdesk

Large enough to be stable.Profitable and self-funded.

We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.

Small enough to be personal. "Small" means "fast".

There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.
Jitbit's happy customer - ESPN
Jitbit's happy customer - VMWare
Jitbit's happy customer - HP
Jitbit's happy customer - Philips
Jitbit's happy customer - Siemens
Jitbit's happy customer - Oracle
Jitbit's happy customer - Adobe
Jitbit's happy customer - Xerox
Jitbit's happy customer - GE
Jitbit's happy customer - Chevron
Jitbit's happy customer - Hitachi
Jitbit's happy customer - Vodafone

The team

Alex - CEO, founder
Alex Yumashev, founder and CEO.
Blog | Twitter

Alex had a big boring job in a big boring bank (as head of software development), but in 2005 has turned to the Light Side and founded Jitbit. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, motorcycles, bass-guitars and blogging. But above all - coding.

Max Al Farakh, co-founder.
Blog | Twitter

Ex-twitter evangelist and "Shorty Awards" winner. Loves guitars and sleeping. Apple fanboy, web-hacker, podcaster, support ninja. Writes code since 8 years old. Apple fanboy (worth mentioning twice).

Art Dashinski, Chief Design Officer.
Dribble | Twitter

...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!"

Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)

Vlad Gurinenko, Head of Customer Success.

Vlad is the reason our customers love us. Period.
He's there 24/7, literally. Well, except when he's paragliding, which he's a huge fan of.

Robbie Richards, Head of marketing.

Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.

The team

Helen Gerson in Chicago (IL), Serge Schel in Seattle (WA) and other even more awesome folks work for us in London (UK), Chicago and Tel-Aviv (Israel).

Contact us If you have any inquiries or questions, please send us a note to [email protected] or use the form below.

Contact infoFor fastest response use the form on the left

Badges Worthless certifications, but we have to put this somewhere, right

Jitbit Software Certifications
Jitbit Software Certifications
Jitbit Software Certifications
Jitbit is a Microsoft BizSpark Member and a Microsoft Partner Program Registered Member

Jitbit Software is a contributing member of ASP (Association of Software Professionals) and a contributing member of OISV (Organization of Independent Software Vendors)

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Mar 8 2018
24/7 Support Ain't Worth Dying For

24/7 Support Ain't Worth Dying For

Don't spend your days and nights at the office – in the end, it’s not as productive as it seems but is costly in terms of the health toll and loss of efficiency. Let your customers find the helping hand at the end of their own sleeve, and intervene only when they can't figure it out on their own.

Feb 5 2018
Knowledge Base: Quick and Precise Response to Customer's Needs

Knowledge Base: Quick and Precise Response to Customer's Needs

It’s not nearly as boring or useless as the name suggests – let me share how I have cut response time and number of agent-customer iterations and created more happy customers with this tool available in our help desk system.

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