About Jitbit Software
Building customer service software since 2005.
Big enough to be stable
Small enough to be personal
We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.
There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.
Our software is being used at
Meet the team
Well, the ones who agreed to list their names ;)
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Alex Yumashev, founder and CEO
Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.
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Lucie Shkonda, Head of Customer Success
Lucie is our head of customer success and she's the reason our customers love us.
She's there 24/7, literally. Well, except when she's reviewing a new fancy restaurant for her foodie blog -
Art Dashinski, Chief Design Officer
...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!".
Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)
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Robbie Richards, Head of marketing
Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.
Our values
Profitable and in control
As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.
No bullsh*t
We are very open about our success and failure, both within the team and with our customers.
Proud to be 100% remote
"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.
Get in touch
For fastest response use the form on the right.
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Jitbit
Building 131529, 13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH, United Kingdom
- +1 (646) 397-7708
- support@jitbit.com
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Latest from our blog
Helpdesk Software for Linux in 2025: On-Premise Options Still Exist
Let's face it - on-premise software isn't exactly having a “moment” right now. The world's gone all-in on SaaS and cloud-based tools, and helpdesk software is no exception. Platforms like Zendesk, Freshdesk, and (yes, even our own Jitbit SaaS Helpdesk) have made it easy to manage support tickets without worrying about servers, updates, or backups.
New Design is out of beta, Old UI is no longer maintained
We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.
Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)
We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.