About Jitbit Software building customer service software since 2005

Big enough to be stable.Profitable and self-funded.

We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.

Small enough to be personal. "Small" means "fast".

There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.
Jitbit's happy customer - ESPN
Jitbit's happy customer - VMWare
Jitbit's happy customer - HP
Jitbit's happy customer - Philips
Jitbit's happy customer - Siemens
Jitbit's happy customer - Oracle
Jitbit's happy customer - Adobe
Jitbit's happy customer - Xerox
Jitbit's happy customer - GE
Jitbit's happy customer - DELL
Jitbit's happy customer - Hitachi
Jitbit's happy customer - Vodafone

The team

Alex - CEO, founder
Alex Yumashev, founder and CEO.
Blog | Twitter

Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.


Max
Max Al Farakh, co-founder.
Blog | Twitter

Ex-twitter evangelist and "Shorty Awards" winner. Loves guitars and sleeping. Apple fanboy, web-hacker, podcaster, customer service expert. Writes code since 8 years old. Apple fanboy (worth mentioning twice).


Art Dashinski, Chief Design Officer.
Dribble | Twitter

...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!"

Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)

Vlad Gurinenko, Head of Customer Success.

Vlad is our head of customer success and he's the reason our customers love us. Period.
He's there 24/7, literally. Well, except when he's paragliding, which he's a huge fan of.


Robbie Richards, Head of marketing.

Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.


Team
The team

Helen Gerson in Chicago (IL), Serge Schel in Seattle (WA) and other even more awesome folks work for us in London (UK), Chicago and Tel-Aviv (Israel).

Our values We're passionate about building a customer service app that gets out of the way

Profitable and in control

As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.

No bullsh*t

We are very open about our success and failure, both within the team and with our customers.

Proud to be 100% remote

"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.

Contact us If you have any inquiries or questions, please send us a note to support@jitbit.com or use the form below.

Contact infoFor fastest response use the form on the left

Badges Worthless certifications, but we have to put this somewhere, right


Jitbit Software Certifications
Jitbit Software Certifications
Jitbit Software Certifications
Jitbit is a Microsoft BizSpark Member and a Microsoft Partner Program Registered Member

Jitbit Software is a contributing member of ASP (Association of Software Professionals) and a contributing member of OISV (Organization of Independent Software Vendors)

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

Jan 4 2020
8 Tips for Managing Your Self-Hosted Ticketing System

8 Tips for Managing Your Self-Hosted Ticketing System

Are you using or leaning toward using a self-hosted ticketing system?

While many of our clients choose to use our hosted, SaaS version of our ticketing system, we also offer self-hosted for those that prefer it. Choosing this option means that you take more responsibility and control over managing it.

Dec 21 2019
Train Your Team for These Customer Service Scenarios

Train Your Team for These Customer Service Scenarios

There comes a time in every support technician's career when they stumble into a situation they've never encountered before. Being out of familiar territory is uncomfortable, and sometimes wrong decisions are made.

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