About Jitbit Software

Building customer service software since 2005.

Big enough to be stable

Small enough to be personal

We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.

There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.

Our software is being used at

Jitbit Helpdesk customers: ESPN Jitbit Helpdesk customers: VMWare Jitbit Helpdesk customers: HP Jitbit Helpdesk customers: Philips Jitbit Helpdesk customers: Siemens Jitbit Helpdesk customers: Oracle Jitbit Helpdesk customers: Adobe Jitbit Helpdesk customers: Xerox Jitbit Helpdesk customers: GE Jitbit Helpdesk customers: DELL Jitbit Helpdesk customers: Hitachi Jitbit Helpdesk customers: Vodafone

Meet the team

Well, the ones who agreed to list their names ;)

  • Alex Yumashev, founder and CEO

    Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.

    Blog | Twitter

  • Max Al Farakh, co-founder

    Ex-twitter evangelist and "Shorty Awards" winner. Loves guitars and sleeping. Apple fanboy, web-hacker, podcaster, customer service expert. Writes code since 8 years old. Apple fanboy (worth mentioning twice).

    Blog | Twitter

  • Lucie Shkonda, Head of Customer Success

    Lucie is our head of customer success and she's the reason our customers love us.

    She's there 24/7, literally. Well, except when she's reviewing a new fancy restaurant for her foodie blog

  • Art Dashinski, Chief Design Officer

    ...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!".

    Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)

    Dribbble | Twitter

  • Robbie Richards, Head of marketing

    Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.

Our values

Profitable and in control

As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.

No bullsh*t

We are very open about our success and failure, both within the team and with our customers.

Proud to be 100% remote

"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.

Get in touch

For fastest response use the form on the right.


5 South Charlotte Street

Edinburgh, EH2 4AN, United Kingdom

+1 (646) 397-7708


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Latest from our blog

AI features in Jitbit Helpdesk


  1. Jitbit Helpdesk can now use AI to generate automatic ticket responses by using your Knowledge Base articles for context. Just enable "ChatGPT" integration in Administration - Integrations - ChatGPT and enjoy the benefits.
  2. We've also rewritten the "suggested KB articles" module to use a local (as in "your data is not shared with anyone") Large Language Model (LLM) to vectorize a ticket and locate similar content, which improves relevance drastically.

Both features are available in the SaaS version only (explanation below) at no additional cost.

Repairing Windows' Location Services

I've just spent two hours figuring out how to repair Location Services in Windows 10, and I simply can't resist sharing my battle scars. Although it's somewhat off-topic for this blog, as we primarily focus on helpdesk software and customer support, I believe someone might find this information useful. After all, a significant portion of helpdesk, tech support, and sysadmin tasks revolve around addressing Windows glitches, and I've yet to come across comprehensive resources on this particular issue.

SaaS helpdesk outage post mortem

On September 12, 2023 we experienced a 44 minute outage. The helpdesk app (the SaaS version) was down.