About Jitbit Software building customer service software since 2005

Big enough to be stable.Profitable and self-funded.

We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.

Small enough to be personal. "Small" = "fast".

There's nothing wrong with being small. "Small" means "fast". Something big companies are incapable of.

Jitbit's happy customer - ESPN
Jitbit's happy customer - VMWare
Jitbit's happy customer - HP
Jitbit's happy customer - Philips
Jitbit's happy customer - Siemens
Jitbit's happy customer - Oracle
Jitbit's happy customer - Adobe
Jitbit's happy customer - Xerox
Jitbit's happy customer - GE
Jitbit's happy customer - DELL
Jitbit's happy customer - Hitachi
Jitbit's happy customer - Vodafone

The team

Alex - CEO, founder
Alex Yumashev, founder and CEO.
Blog | Twitter

Before founding Jitbit in 2005 Alex worked as head of IT in several organizations, managing help desk teams and automating techsupport. Lead developer, designer, MCSD, MCDBA, MCP, MC<you-name-it>. Loves snowboarding, mountain-biking, bass-guitars and blogging. But above all - coding.


Max
Max Al Farakh, co-founder.
Blog | Twitter

Ex-twitter evangelist and "Shorty Awards" winner. Loves guitars and sleeping. Apple fanboy, web-hacker, podcaster, customer service expert. Writes code since 8 years old. Apple fanboy (worth mentioning twice).


Lucie Shkonda, Head of Customer Success.

Lucie is our head of customer success and she's the reason our customers love us.

She's there 24/7, literally. Well, except when she's reviewing a new fancy restaurant for her foodie blog.


Art Dashinski, Chief Design Officer.
Dribble | Twitter

...and we really do mean "officer". Art served in the Israeli army, special forces. When he says "this is our new design", we say "SIR, YES SIR!"

Yeah, yeah, I know... An "Al Farakh" co-founder and an Israeli soldier working together, please save your jokes, we heard them all ;)

Robbie Richards, Head of marketing.

Robbie writes all the awesome stuff you see in our blog, builds our website and makes it Google-friendly. An Aussie living and working in the US, full-stack digital strategist that we're lucky to have working with us.


Team
The team

Helen Gerson in Chicago (IL), Serge Schel in Seattle (WA) and other even more awesome folks work for us in London (UK), Chicago and Tel-Aviv (Israel).

Our values We're passionate about building a customer service app that gets out of the way

Profitable and in control

As a profitable company we have only one boss - the customer. We don't have to survive from one funding round to another, we concentrate on building a sustainable business around a cool product instead.

No bullsh*t

We are very open about our success and failure, both within the team and with our customers.

Proud to be 100% remote

"Where are you based"? Everywhere, from Hong Kong to Seattle. We know a heck of a lot about supporting customers in different time zones, which helps us build an awesome customer service tool.

Contact us If you have any inquiries or questions, please send us a note to support@jitbit.com or use the form below.

Contact infoFor fastest response use the form on the left

Badges Worthless certifications, but we have to put this somewhere, right


Jitbit Software Certifications
Jitbit Software Certifications
Jitbit Software Certifications
Jitbit is a Microsoft BizSpark Member and a Microsoft Partner Program Registered Member

Jitbit Software is a contributing member of ASP (Association of Software Professionals) and a contributing member of OISV (Organization of Independent Software Vendors)

Latest from our blog RSS - Jitbit Software News - Macro Recorder, Help-Desk, ASP.NET Forum

May 2 2022
6 Lesser Known Helpdesk Ticketing Features Everyone Loves

6 Lesser Known Helpdesk Ticketing Features Everyone Loves

We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), here's some lesser known but VERY productive help desk features our customers love:

Dec 29 2021
How we migrated a 1TB database from Win to Linux with no downtime

How we migrated a 1TB database from Win to Linux with no downtime

Our helpdesk app, both the SaaS and the self-hosted version - is powered by SQL Server. Of course, the SaaS app additionally uses S3 (to store file-attachments), Redis (to persist in-memory cache between deploys and restarts) and other fancy cloud stuff, but there's still one big ass SQL Server database at the heart of it.

And this Christmas we've migrated it to Linux.

more from the blog...