A recent conversation at Inbound.org got me thinking...
There's this trend in the self-funded startups community going on recently - to use "meaningful" calls to action instead of simple "start trial" or "sign up" buttons. Like, if you're selling a scheduling tool - put the "end your scheduling hassles" text on your button, not just the stupid "sign up" label. Or - if you're selling a budgeting app - "start watching your wallet" or something like that.
It's not that simple. I've ran countless a/b-tests on both the hosted helpdesk homepage and the sign-up page. We tried everything, from "solve the email overload" to "make your customers happy". From "handle your first ticket" to a stupid "launch my app".
The result: plain ol' "sign up" always wins. The conversions are higher by 15-20%.
Maybe it's just my niche. After all, we're selling a support software tool targeted at technical people. Many of them are startups like us. They're used to "sign up" buttons and look for them. Or - maybe not! Anyways - never take an advice blindly. Always A/B-test even the "obvious" stuff promoted by the "gurus".
by Alex. CEO, founder