Founder's blog

Jul 4 2007
Automating customer support

The author of BlogJet wrote in his blog, that that nearly 80% of customer support can be automated. Recently I realized, that 80% - is a recursive value. I mean, after you have automated 80% of your support work, take a closer look at the remaining 20%. You will see another 80% to automate. continued...

May 12 1977
Please welcome - HeatTest.com

We're proud to announce our latest product - heattest.com - a heat-map click analytics app for websites. continued...

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