The new European General Data Protection Regulation act (GDPR) introduced some new data processing and handling requirements and since Jitbit provides a SaaS help desk app, that sits in between our customers and their clients, we have to be compliant in two ways
The first part is pretty much covered by this article on our website. In short - we are 100% compliant, we are a "data processor", we can sign an agreement with you, nothing to worry about.
(mind the "required" attribute for the input)
Same checkbox is automatically shown at the bottom of the user registration form:
Part of GDPR requires you to to be able to export customer's data and, optionally, delete it (the so called "right to be forgotten").
Jitbit Helpdesk has had the user-deletion feature for a while now, and deleting a user physically removes all his tickets, all his replies, file-attachments - everything - from the app. There's no undo for this, that is why there are 2-3 confirmations prompting you to click "yes, I'm sure".
There are multiple options to export the data. You can head to the user's profile and export all his tickets and conversations. Alternatively, head over to "Admin - Import and Export" to export stuff. You can also pull all tickets from a user using the "Summary" report or the advanced ticket search, enabling the "results in CSV" option.
Alex has founded Jitbit in 2005 and is a software engineer passionate about customer support. He holds a degree in computer science and is a Microsoft Certified Solution Developer