back to Jitbit Blog home About this blog

About Jitbit Blog

Jitbit Software is a self-funded software startup whose flagship product is the helpdesk ticketing system. So this blog is (mostly) about customer support and (sometimes) about running a "bootstrapped" software company.

We share ideas on how to make your customers happy without spending a fortune, how you can speed-up your support, make it more "human" and less "robotic".

We also share our journey of building a profitable, sustainable and boring software business that does not chase funding rounds, but focuses on serving its paying customers (duh, old school).

Blog by the founder

Alex also writes in his personal blog here.

Greatest hits: