Jitbit Software is a self-funded software startup whose flagship product is the helpdesk ticketing system. So this blog is (mostly) about customer support and (sometimes) about running a "bootstrapped" software company.
We share ideas on how to make your customers happy without spending a fortune, how you can speed-up your support, make it more "human" and less "robotic".
We also share our journey of building a profitable, sustainable and boring software business that does not chase funding rounds, but focuses on serving its paying customers (duh, old school).
Alex also writes in his personal blog here.