Jitbit Blog about Customer Support

AutoText is now free for personal use and small teams

We're announcing a major update to Jitbit AutoText - our auto-typing tool, which is a great alternative to Mac-only Text Expander on the Windows platform.

Thoughts on Out of Office Emails

Here's the one little email that makes me wanna kill myself.

I am currently out of the office on vacation. I will be back in the office on Monday, MM/DD/YY. Please contact COLLEAGUE X with any requests you may have: [email protected]

Fix The Damn Docs

We blog a lot about customer service here.

Best practices, useful metrics, "how X helps with this" and "how Y helps with that", blah-blah, yada-yada...

Customer Support by Founders

I love answering support tickets. And - even though my team hates this - I try to do that every day. No, really, ask our customers. Nothing gives me a better understanding of how things are going, than spending an hour or two talking to our clients.

How 24/7 Customer Support Boosts Lead Conversions

Converting every lead into a sale is every business owner's dream. However, this takes a lot of effort. And being able to provide 24/7 customer support really helps, keeping you in touch with your leads while they move through your sales funnel.

Simple Tips To Reduce Your Customer Churn

Customer churn rate refers to the percentage of customers that leave your business in a given period of time. And can be calculated by dividing the number of customers you lost by the number of customers you started with, in a particular time period.

Product Update: Using AI to Hide Email Signatures

We hate email signatures. There, I said it. We are sick and tired of constantly scrolling through huge disclaimers, logo images and fancy titles trying to find useful information in a wall of text. It gets even worse when an email thread or a support ticket contains multiple replies, and you need to scroll through numerous screens back and forth.

The Power Of A Mobile Help Desk Towards Your Customer Support Success

Consistent improvement on your customer support in this digital era is becoming inevitable with the new emerging customer needs. Let me explain: customer support is evolving day by day due to the changes in customer behaviors because of advances in technology.

Difficult Customers Can Be a Nightmare: How To Effectively Handle Tough Customers

Customers are golden assets to your business but there are some that prove to be very hard to handle. Let me explain: those customers that will always complain of a small issue or even when there isn’t much to complain about.

8 Striking Ways How a Help Desk App Can Optimize Your IT Department’s Efficiency

An efficient IT department is a dream of most business owners because it leads to the smooth running of other business departments. And in this tech-driven world, most departments in different organizations run on technology.