How about a definition from someone's who actually builds one.
Most of our companies are medium to large sized teams with at least five helpdesk agents. A lot of them also have strict SLAs - you are obligated to reply to tickets within a certain amount of time.
This product update is for the hosted customers only, not the on-premise ones.
As you probably already know, we provide a built-in email address for every client. For example, if your helpdesk name is "company.jitbit.com" you also get the "firstname.lastname@example.org" email address out of the box. Any email sent to this address instantly creates a ticket or adds a reply to an existing ticket.
I've dug some data from various sources and created this simple animated chart for browser market shares from 1993 to 2019.
We're announcing a major update to Jitbit AutoText - our auto-typing tool, which is a great alternative to Mac-only Text Expander on the Windows platform.
Here's the one little email that makes me wanna kill myself.
I am currently out of the office on vacation. I will be back in the office on Monday, MM/DD/YY. Please contact COLLEAGUE X with any requests you may have: colleague@email
We blog a lot about customer service here.
Best practices, useful metrics, "how X helps with this" and "how Y helps with that", blah-blah, yada-yada...
I love answering support tickets. And - even though my team hates this - I try to do that every day. No, really, ask our customers. Nothing gives me a better understanding of how things are going, than spending an hour or two talking to our clients.
Converting every lead into a sale is every business owner's dream. However, this takes a lot of effort. And being able to provide 24/7 customer support really helps, keeping you in touch with your leads while they move through your sales funnel.
Customer churn rate refers to the percentage of customers that leave your business in a given period of time. And can be calculated by dividing the number of customers you lost by the number of customers you started with, in a particular time period.