May 26 2020
Today’s enterprise help desks are seeing some huge shifts in how they
New technologies are being developed constantly, allowing for broader services and more
intelligent monitoring. Priorities have been changing too, particularly with more of a focus on the employee
experience of the help desk.
May 24 2020
Our SaaS helpdesk was experiencing some sluggishness this Sunday and I thought I owe our customers an explanation on what was going on. So here's a quick&dirty raw post with the technical details.
May 11 2020
Your helpdesk staff play a vital role in your company.
They provide a “voice” for your users and effectively, represent your team or company’s commitment to service as a core part of their everyday work. It’s important that those people who have multiple interactions with clients have the best skills to effectively represent you.
Apr 28 2020
Your internal helpdesk provides a vital service for the company.
Apr 25 2020
"Canned responses" are pre-saved help desk messages that can can speed up your customer support preventing you from typing the same thing over and over. And it is a very common feature in many help desk systems.
Apr 13 2020
Data privacy and protection issues have been big news over the last few years.
In 2018, the European Union enacted the GDPR, a wide-reaching set of regulations with the purpose of promoting data privacy.
Mar 30 2020
Is your company building or expanding upon IT Service Management options?
If so, you’ll see the terms ITIL and ITSM come up with some frequency. Given that
the acronyms sound so similar, there’s often confusion over what they really mean and how they
Mar 24 2020
We have finally finished working on the dark UI theme for Jitbit Heldpesk and already deployed it to the hosted version. Not having a dark theme in a product targeted at techies and geeks is ridiculous these days, so...
Mar 16 2020
Your organization is always being judged on how well it provides customer service.
Feb 17 2020
What makes for an excellent helpdesk experience?
Your helpdesk is a key customer service channel; if it doesn't deliver as well as it should, you'll soon hear about it with complaints or even poor reviews.