Oct 11 2020
One of the hallmarks of a successful helpdesk is operational efficiency.
While we’ve come a long way since the early days of helpdesks, there are still many companies that are using manual processes for prioritizing, assigning tickets and taking care of other key tasks.
Oct 1 2020
One of the major developments over the last few years is the use of automated chatbots for help desks.
Sep 14 2020
Your IT help desk plays an important role in the everyday running of the company.
It's a resource that users or employees are turning to in order to get on with their jobs, so what the help desk does can have a real impact on how well everything else goes.
Aug 31 2020
When you’re tasked with managing a help desk, it’s important to have some key
metrics in place for measuring the effectiveness of your operation.
Metrics are what let you know if you’re improving, declining or remaining steady in
key areas. Notably, whether you’re managing a help desk or a service desk, they remain pretty much the same.
Key metrics are focused on the use of your service and your service delivery.
Aug 18 2020
HIPAA is one of those things that not every help desk requires, but when you do need it, it’s critical that it is done right.
Aug 4 2020
Should your help desk enable single sign-on (SSO)?
is one of the features we offer at JitBit, via four possible methods. Having SSO
provides a number of efficiencies to help desks, but naturally, people have questions about it first.
Jul 20 2020
It’s fair to say that 2020 has been kind of crazy so far.
While the pandemic has impacted us on a global scale, it has been a unique and often
worrisome environment for all affected. Our team here at JitBit have been taking precautions along with everyone
else, but of course we’ve also been able to continue working.
Jul 6 2020
Do you often receive feature requests through your support desk?
If your company sells software or other services, there's a high chance that people will come to you with their ideas for what they'd like to see you do next. The question is, what do you do with those suggestions?
Jun 22 2020
Every service desk should have standards, metrics and SLAs that they monitor and strive
to live up to.
You could argue that no metric is more important than the impression of your users.
They’re why you exist, right?
Jun 14 2020
Helpdesk ticket priority levels are the definitions your support team uses to determine how quickly a ticket needs to be handled, along with any escalation steps that need to be taken.