Jitbit Blog about Customer Support

Dec 6 2018
How 24/7 Customer Support Boosts Lead Conversions

How 24/7 Customer Support Boosts Lead Conversions

Converting every lead into a sale is every business owner's dream. However, this takes a lot of effort. And being able to provide 24/7 customer support really helps, keeping you in touch with your leads while they move through your sales funnel.

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Nov 28 2018
Simple Tips To Reduce Your Customer Churn

Simple Tips To Reduce Your Customer Churn

Customer churn rate refers to the percentage of customers that leave your business in a given period of time. And can be calculated by dividing the number of customers you lost by the number of customers you started with, in a particular time period.

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Nov 19 2018
Product Update: Using AI to Hide Email Signatures

Product Update: Using AI to Hide Email Signatures

We hate email signatures. There, I said it. We are sick and tired of constantly scrolling through huge disclaimers, logo images and fancy titles trying to find useful information in a wall of text. It gets even worse when an email thread or a support ticket contains multiple replies, and you need to scroll through numerous screens back and forth.

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Nov 14 2018
The Power Of A Mobile Help Desk Towards Your Customer Support Success

The Power Of A Mobile Help Desk Towards Your Customer Support Success

Consistent improvement on your customer support in this digital era is becoming inevitable with the new emerging customer needs. Let me explain: customer support is evolving day by day due to the changes in customer behaviors because of advances in technology.

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Nov 7 2018
Difficult Customers Can Be a Nightmare: How To Effectively Handle Tough Customers

Difficult Customers Can Be a Nightmare: How To Effectively Handle Tough Customers

Customers are golden assets to your business but there are some that prove to be very hard to handle. Let me explain: those customers that will always complain of a small issue or even when there isn’t much to complain about.

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Oct 31 2018
8 Striking Ways How a Help Desk App Can Optimize Your IT Department’s Efficiency

8 Striking Ways How a Help Desk App Can Optimize Your IT Department’s Efficiency

An efficient IT department is a dream of most business owners because it leads to the smooth running of other business departments. And in this tech-driven world, most departments in different organizations run on technology.

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Oct 24 2018
Amazing Facts About Happy Customers You Should Know

Amazing Facts About Happy Customers You Should Know

Achieving customer happiness is challenging, but worth your efforts because it pays back dearly and for long term. Here’s what I mean: happy customers are a goldmine to your business and are associated with fascinating benefits. That’s why you must not work towards earning from your customers only but also looking forward to making them happy.

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Oct 17 2018
Cutting on Customer Support Costs With Live Response

Cutting on Customer Support Costs With Live Response

High customer support costs can become hell towards your goal of profit maximization if they consume more of your profits. However, investing in customer support is crucial in boosting your revenue. As a matter of fact, The 2017 Dimension Data Global Customer Experience Benchmarking report reveals that 84% of organizations on the move to improve customer experience see an increase in revenue.

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Oct 11 2018
Want A Thriving Business? Focus On Customer Feedback

Want A Thriving Business? Focus On Customer Feedback

Embracing customer feedback is a great move towards succeeding in business as it's associated with overwhelming benefits. And to achieve this, you must be able to collect all your customer's feedback and work towards solving their issues as soon as possible.

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Oct 8 2018
The 5 Best Things About Customer Service Speed

The 5 Best Things About Customer Service Speed

Providing solutions to customer’s problems and answering their questions is a priority in ensuring customer satisfaction. However, the speed at which you offer those services matters most because customers hate waiting. By the time a customer approaches your business for assistance, he/she needs it quickly.

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