Jitbit Blog about Customer Support

Nov 30 2020
Managing Your Help Desk Statistics

Managing Your Help Desk Statistics

What are the bottom-line factors that tell you if your help desk is doing a good job?

When you look at it from a business-growth perspective, customer satisfaction and experience are the keys to success. What you do directly impacts how customers view the company and whether they stay with it.

Nov 23 2020
Help Desk Agent Burnout is Real: Here’s What You Should Know

Help Desk Agent Burnout is Real: Here’s What You Should Know

How busy has your help desk been lately?

Many companies have found that the workload on their agents has increased considerably, especially over the pandemic and with more people working remotely. Even under normal circumstances, the help desk agent roll is often a pressure cooker.

Nov 2 2020
Helpdesk Job Description

Helpdesk Job Description

If you're lucky enough to be hiring right now, you already know that candidates are swamping the job market. Even more so than usual, helpdesk jobs are hot commodities, and many people are interested in them. So, what's the best way to ensure that you get the candidates that fit perfectly for your needs? It starts with writing a helpdesk job description that encompasses everything that your team finds valuable about support.

In this blog post, we'll break down how to write a helpdesk job description fit for a support pro and also provide you a template to take and use as you see fit.

Oct 11 2020
How Helpdesk Automation is Streamlining Efficiency

How Helpdesk Automation is Streamlining Efficiency

One of the hallmarks of a successful helpdesk is operational efficiency.

While we’ve come a long way since the early days of helpdesks, there are still many companies that are using manual processes for prioritizing, assigning tickets and taking care of other key tasks.

Oct 1 2020
Automated Chatbots: How Are They Progressing for Helpdesks?

Automated Chatbots: How Are They Progressing for Helpdesks?

One of the major developments over the last few years is the use of automated chatbots for help desks.

Sep 14 2020
9 Help Desk Best Practices

9 Help Desk Best Practices

Your IT help desk plays an important role in the everyday running of the company.

It's a resource that users or employees are turning to in order to get on with their jobs, so what the help desk does can have a real impact on how well everything else goes.

Aug 31 2020
These Are the Help Desk Metrics You Should be Managing

These Are the Help Desk Metrics You Should be Managing

When you’re tasked with managing a help desk, it’s important to have some key metrics in place for measuring the effectiveness of your operation.

Metrics are what let you know if you’re improving, declining or remaining steady in key areas. Notably, whether you’re managing a help desk or a service desk, they remain pretty much the same. Key metrics are focused on the use of your service and your service delivery.

Aug 18 2020
HIPAA for Your Help Desk

HIPAA for Your Help Desk

HIPAA is one of those things that not every help desk requires, but when you do need it, it’s critical that it is done right.

Aug 4 2020
The Benefits of Single Sign-on for Help Desks

The Benefits of Single Sign-on for Help Desks

Should your help desk enable single sign-on (SSO)?

SSO is one of the features we offer at JitBit, via four possible methods. Having SSO provides a number of efficiencies to help desks, but naturally, people have questions about it first.

Jul 20 2020
What’s Been Happening at JitBit This Year?

What’s Been Happening at JitBit This Year?

It’s fair to say that 2020 has been kind of crazy so far.

While the pandemic has impacted us on a global scale, it has been a unique and often worrisome environment for all affected. Our team here at JitBit have been taking precautions along with everyone else, but of course we’ve also been able to continue working.

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