Here's the one little email that makes me wanna kill myself.
I am currently out of the office on vacation. I will be back in the office on Monday, MM/DD/YY. Please contact COLLEAGUE X with any requests you may have: [email protected]continued...
We blog a lot about customer service here.
Best practices, useful metrics, "how X helps with this" and "how Y helps with that", blah-blah, yada-yada...
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I love answering support tickets. And - even though my team hates this - I try to do that every day. No, really, ask our customers. Nothing gives me a better understanding of how things are going, than spending an hour or two talking to our clients.
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Converting every lead into a sale is every business owner's dream. However, this takes a lot of effort. And being able to provide 24/7 customer support really helps, keeping you in touch with your leads while they move through your sales funnel.
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Customer churn rate refers to the percentage of customers that leave your business in a given period of time. And can be calculated by dividing the number of customers you lost by the number of customers you started with, in a particular time period.
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We hate email signatures. There, I said it. We are sick and tired of constantly scrolling through huge disclaimers, logo images and fancy titles trying to find useful information in a wall of text. It gets even worse when an email thread or a support ticket contains multiple replies, and you need to scroll through numerous screens back and forth.
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Consistent improvement on your customer support in this digital era is becoming inevitable with the new emerging customer needs. Let me explain: customer support is evolving day by day due to the changes in customer behaviors because of advances in technology.
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Customers are golden assets to your business but there are some that prove to be very hard to handle. Let me explain: those customers that will always complain of a small issue or even when there isn’t much to complain about.
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An efficient IT department is a dream of most business owners because it leads to the smooth running of other business departments. And in this tech-driven world, most departments in different organizations run on technology.
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Achieving customer happiness is challenging, but worth your efforts because it pays back dearly and for long term. Here’s what I mean: happy customers are a goldmine to your business and are associated with fascinating benefits. That’s why you must not work towards earning from your customers only but also looking forward to making them happy.
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JitBit
