Repairing Windows' Location Services
I've just spent two hours figuring out how to repair Location Services in Windows 10, and I simply can't resist sharing my battle scars. Although it's somewhat off-topic for this blog, as we primarily focus on helpdesk software and customer support, I believe someone might find this information useful. After all, a significant portion of helpdesk, tech support, and sysadmin tasks revolve around addressing Windows glitches, and I've yet to come across comprehensive resources on this particular issue.
We received a GDPR violation notice :)
A couple of months ago our little startup received an email notifying us that we were violating GDPR. They went on to warn us about a potential massive and terrifying lawsuit. The reason? Our website was using Google Fonts, which apparently transferred user data to Google without their consent - a big no-no.
Streamlining HR Operations: Exploring Helpdesk Software Solutions
Human Resources (HR) departments play a pivotal role in managing an organization's workforce and maintaining employee satisfaction. With numerous tasks ranging from onboarding and payroll to performance management and employee relations, HR professionals often find themselves overwhelmed with administrative responsibilities.
6 Lesser Known Helpdesk Ticketing Features Everyone Loves
We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), here's some lesser known but VERY productive help desk features our customers love:
How we migrated a 1TB database from Win to Linux with no downtime
Our helpdesk app, both the SaaS and the self-hosted version - is powered by SQL Server. The SaaS version additionally uses S3 (to store file-attachments), Redis (to persist in-memory cache between deploys and restarts) and other fancy cloud stuff, but there's still one big ass SQL Server database at the heart of it.
And this Christmas we've migrated it to Linux.
SLA's are sadly uncommon in the SaaS space
After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compiled, just for illustration purpose.
Amazon vs. the rest of the FAANG
About eight years ago someone hacked into our AWS account and launched hundreds of GPU virtual machines for cryptomining. Our monthly bill went from the regular $200 to over $50k overnight. We did not have a paid "support" plan, we were not a VIP client (on the contrary, we were two scared kids trying to grow our little SaaS). But one phone call - and the problem was solved in 10 minutes.