Jitbit Blog about Customer Support

Apr 21 2016
10 Signs Your Customer Support Team is Ready to Drop the Shared Inbox

10 signs your customer support team should drop the shared inbox

Almost every business has one thing in common: they start out with limited resources, but still need a way to collect user feedback and manage customer support requests.

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Mar 22 2016
11 Ways Bad Customer Service Is Burning Your Bottom Line

Bad customer service

The customer’s perception is your reality - Kate Zabriskie

Bad customer service is really expensive.

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Mar 1 2016
24 Data-Backed Reasons Why Great Customer Support is Your Most Important Marketing Strategy

Each year US companies lose $41 billion due to poor customer service.

The internet and social media has made it possible for consumers to leverage multiple channels to communicate, complain and interact with brands.

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Feb 7 2016
16 Customer Service Skills That Drive Every Business

Develop these skills to win new customers, increase loyalty and grow your business

Excellent customer service is the lifeblood of any organization.

It generates new customers. A great customer service reputation is a powerful differentiator in a competitive market where consumers have a lot of product/service options.

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Jan 12 2016
43 startup blogs That Will Elevate Your Business in 2016 (and Beyond)

startup blogs

"The only thing worse than starting something and failing… is not starting something."
Seth Godin
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Jan 5 2016
4 easy ways to improve your customer service

No matter how good your customer service is you can always do better. Today I've prepared a couple of tips that helped us a lot recently.

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Dec 11 2015
How to say "No" to a customer

It's safe to say that when a customer contacts support, all they want to hear is a "yes" to all their questions and requests. But that's not always possible. This is one of the most complicated situations in customer support because people, in general, take rejection seriously.

A couple of years ago at the Business of Software conference in Boston, Sarah Hatter said something that was a revelation to me:

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Nov 18 2015
5 customer support tools for everyday use

Your helpdesk app helps you with a lot of things, but it can only do so much. I use a lot of third-party tools when I reply to tickets – they help me save time and provide better quality in my replies. In this post I've compiled a list of the five most useful tools.

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Nov 9 2015
7 worst tech support responses

In this blog, we've talked a lot about things you should say in your emails to customers. Today we are going to talk about phrases that are better left unsaid.

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Oct 3 2015
Quick update on the new Helpdesk design

Last week I've sent out an email to our hosted helpdesk customers promising that we will release the new UI design this week. We are getting lots of questions about why we haven't released it yet, so I decided to write a quick post to clear things up.

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