Jitbit Blog about Customer Support

Apr 6 2021
Use Ticket Tagging to Supercharge Your Team

Use Ticket Tagging to Supercharge Your Team

Tagging is the bane of many support teams' existence. Do you do it manually? Use Zapier to build automated tagging? Use a dedicated tool to tag tickets based on customer sentiment? Set up daily reminders to make sure tagging actually happens? There are so many options—it can feel overwhelming!

Feb 20 2021
Product update: Security and Privacy in Jitbit Helpdesk

Product update: Security and Privacy in Jitbit Helpdesk

Privacy and security of our customers are our topmost priority. Here's what we've been busy with lately:

Feb 15 2021
5 Customer Service Trends for 2021

5 Customer Service Trends for 2021

In the world of help desk software, we always want to stay on top of what’s happening in customer service.

Feb 3 2021
Why It's Time to Trade in Your Shared Inbox for a Ticketing System

Why It's Time to Trade in Your Shared Inbox for a Ticketing System

Are you still using a shared inbox for the help desk or support function?

It’s common for businesses to implement a shared inbox during the early stages, especially while their operation is still small. Shared inboxes can work while you’re still small enough to manage volumes, but often start to fall apart as you get busier.

Jan 18 2021
How to Get Actionable Insights Through Your Help Desk

How to Get Actionable Insights Through Your Help Desk

The help desk is a hub for many activities.

Primarily, it’s about providing excellent service or support to customers and users. However there’s another worthy cause your help desk is in a prime position to assist with: gathering insights that can help make improvements within the company.

In fact, you could say that doing so is optimizing how you use help desk resources. Actionable insights could make a huge difference and help your company to take a proactive stance.

Jan 6 2021
What is an Enterprise Help Desk?

What is an Enterprise Help Desk?

We love operating in the IT world, but it's definitely full of jargon!

In the space of help desks or service desks (the two terms are often used interchangeably), a commonly asked question is, what is an enterprise help desk?

Dec 23 2020
Why Values and Culture Are Important for Successful Help Desks

Why Values and Culture Are Important for Successful Help Desks

Your help desk or service desk is often the first port of call for customers or the users that you serve.

Dec 7 2020
5 Great Ways to use Helpdesk Automation

5 Great Ways to use Helpdesk Automation

Change can be scary. When you get comfortable and familiar with a particular process, it can feel strange to move beyond what you’re used to. While certainly different from the older way of doing things, automation creates a better experience for your team and your customers alike.

Nov 30 2020
Managing Your Help Desk Statistics

Managing Your Help Desk Statistics

What are the bottom-line factors that tell you if your help desk is doing a good job?

When you look at it from a business-growth perspective, customer satisfaction and experience are the keys to success. What you do directly impacts how customers view the company and whether they stay with it.

Nov 23 2020
Help Desk Agent Burnout is Real: Here’s What You Should Know

Help Desk Agent Burnout is Real: Here’s What You Should Know

How busy has your help desk been lately?

Many companies have found that the workload on their agents has increased considerably, especially over the pandemic and with more people working remotely. Even under normal circumstances, the help desk agent roll is often a pressure cooker.

Brought to you by

Help desk software

Jitbit Helpdesk

older >>