AI features in Jitbit Helpdesk

TL;DR

1. Jitbit Helpdesk can now use AI to generate automatic ticket responses by using your Knowledge Base articles for context. Just enable "ChatGPT" integration in Administration - Integrations - ChatGPT and enjoy the benefits.
2. We've also rewritten the "suggested KB articles" module to use a local (as in "your data is not shared with anyone") Large Language Model (LLM) to vectorize a ticket and locate similar content, which improves relevance drastically.

Both features are available in the SaaS version only (explanation below) at no additional cost.

Repairing Windows' Location Services

I've just spent two hours figuring out how to repair Location Services in Windows 10, and I simply can't resist sharing my battle scars. Although it's somewhat off-topic for this blog, as we primarily focus on helpdesk software and customer support, I believe someone might find this information useful. After all, a significant portion of helpdesk, tech support, and sysadmin tasks revolve around addressing Windows glitches, and I've yet to come across comprehensive resources on this particular issue.

SaaS helpdesk outage post mortem

We received a GDPR violation notice :)

A couple of months ago our little startup received an email notifying us that we were violating GDPR. They went on to warn us about a potential massive and terrifying lawsuit. The reason? Our website was using Google Fonts, which apparently transferred user data to Google without their consent - a big no-no.

Streamlining HR Operations: Exploring Helpdesk Software Solutions

Human Resources (HR) departments play a pivotal role in managing an organization's workforce and maintaining employee satisfaction. With numerous tasks ranging from onboarding and payroll to performance management and employee relations, HR professionals often find themselves overwhelmed with administrative responsibilities.

6 Lesser Known Helpdesk Ticketing Features Everyone Loves

We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), here's some lesser known but VERY productive help desk features our customers love:

How we migrated a 1TB database from Win to Linux with no downtime

SLA's are sadly uncommon in the SaaS space

After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compiled, just for illustration purpose.

Jitbit Helpdesk v10 On-Premise (RC)

We've just published Jitbit v10 - Release Candidate for our self-hosted customers - the next gen .NET Core based version that works on both Linux and Windows.

Jitbit is ported to .NET Core

I figured we owe this post to our customers (mostly) because of all the fluctuations we've been going through lately.