Jitbit Helpdesk Mobile v10.4: A Major Update for Power Users

We're excited to announce Jitbit Helpdesk Mobile v10.4, one of our biggest updates yet! This release brings powerful new features that make managing support tickets on the go faster and more efficient than ever.

Edit Tickets Without Leaving the App

One of our most requested features is finally here. You can now edit ticket subjects and descriptions directly from your phone or tablet. No more switching to the web interface just to fix a typo or update ticket details.

The new Edit Ticket screen lets you modify subject and description on the fly

From the ticket detail screen, tap the menu and select "Edit Ticket" to make changes instantly. We've also added the ability to merge duplicate tickets right from the same menu.

Stay on Top of Your Queue with Home Screen Widgets

For iOS users, we've added home screen widgets that display your ticket counts at a glance. See how many unclosed, unanswered, or unassigned tickets are waiting without even opening the app.

Powerful New Filtering Options

Header Stats Dropdown

The ticket count in your header is now tappable! Tap it to see a quick breakdown of your queue:

Quick access to ticket counts and saved filters

• Unclosed - All open tickets
• Unanswered - Tickets awaiting your response
• Unassigned - Tickets needing assignment
• Handled by me - Your assigned tickets

Saved Filters

Create custom filter combinations and save them for one-tap access. Whether you have a specific category/status combination you check frequently or a custom view for escalated tickets, saved filters put them right at your fingertips.

Recently Viewed Tickets

Ever closed a ticket accidentally and needed to get back to it? The new Recently Viewed feature keeps track of every ticket you've opened.

Access it from Settings > Recently Viewed to see your complete history with status indicators and timestamps.

Create Tickets from Anywhere

Our new Share Sheet integration lets you create support tickets from any app. Reading an email about an issue? Share it directly to Jitbit. See a screenshot of a bug? Share it to create a ticket instantly.

For technicians, we've also added the ability to create tickets on behalf of customers - perfect for phone support or walk-up help desk scenarios.

Rich Notification Actions

Stop opening the app for simple actions. When you receive a push notification about a ticket, you can now:

• Reply directly from the notification
• Close the ticket with one tap
• Assign the ticket to yourself

Time Tracking Built In

Track time spent on tickets with our new time tracking feature. Log entries with notes and view the complete time history for any ticket - essential for billing and productivity reporting.

Accessibility First

We believe great software should be usable by everyone. This release includes:

• iOS Dynamic Type support - The app respects your system font size preferences
• Full VoiceOver and TalkBack support - All interactive elements are properly labeled
• Native text selection - Copy text from tickets using standard iOS gestures

A Fresh New Look

The redesigned Settings screen with theme picker

We've given the entire app a polish pass with a refined iOS-native design system:

• Redesigned most screens with modern card-based layout
• Improved visual hierarchy in ticket lists
• Glass-effect comment toolbar
• Smoother animations throughout

Under the Hood

This release includes dozens of performance improvements and bug fixes:

• Faster scrolling with FlatList optimizations
• Smarter caching with LRU eviction
• Fixed memory leaks in real-time features
• Improved touch targets throughout
• Better error recovery and retry logic

Get the Update

Version 10.4 is rolling out now on the App Store and Google Play. Update today to enjoy all these new features!

As always, we love hearing from you. If you have feedback or feature requests, reach out to us at support@jitbit.com.

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Screenshots taken on iPhone 17 Pro running iOS 26