New Design is out of beta, Old UI is no longer maintained
by Max Al Farakh ·
Updated Oct 7 2024
We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.
Where Things Stand
We've been running the open beta for a while now, gathering tons of great feedback, and making adjustments along the way. We're confident that the new design is ready for production use.
Here’s a quick look at what we’ve done so far:
- Beta launch on the SaaS version (September 1st): We received an incredible amount of feedback, and it was overwhelmingly positive. Thanks to your input, we've made lots of improvements.
- Beta launch on the self-hosted version (September 9th): More feedback rolled in, and we finished polishing up all the details.
- Switched all anonymous users and new customers to the new design (October 1st): It's been great seeing how well the new design has been received.
As of today, we're officially wrapping up support for the old design.
Frequently Asked Questions
Are there any features missing or downgraded in the new design compared to the old one?
We don't think so! That said, some changes might feel different for certain users. For example, there are fewer tickets displayed on a single screen, but we've increased the minimum font size from 9px to 12px, making everything much easier to read and use.
On the upside, many features have been improved. Now, all pages in the app work great on mobile devices—previously, only some pages were optimized for mobile.
I really dislike the new design. Can I switch back to the old one?
We’re sorry to hear that! For now, you can continue using the old design. However, at some point in the future (most likely by the end of 2024), everyone will be moved to the new UI as we can't maintain two separate versions long-term.
We recommend giving the new design a try for at least a week. It might just be that you're more used to the old one. 😊
What exactly is happening right now?
Starting today (October 7th, 2024), we’re no longer supporting the old design. This means no more bug fixes or new features for it. The new UI is the future, and we encourage you to make the switch as soon as possible!