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Lessons Learned After running an NPS Campaign

So, we've just finished running a Net Promoter Score (NPS) survey for Jitbit Helpdesk. NPS is a hot new thing in the startup world. Well, it's not entirely new – traditional marketers have been using it for 20 years, but, since startupers tend to despise traditional marketers and ignore everything they did for the last 50 years, we've learned about NPS just recently.

Detecting Outlook autoreply/out-of-office emails and X-Auto-Response-Suppress header

In our helpdesk app we have a method called IsUselessEmail(). Its purpose is to filter through all incoming email and drop all bounces, autoreplies etc. This is a tough problem since we need to drop as much garbage as possible, but pass through any useful emails.