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[New Service] Migrate from On-Premise to Hosted HelpDesk

by Max Al Farakh · Updated Jun 20 2019

A lot of our customers still choose the on-premise helpdesk over the more convenient hosted version for various reasons. Over time maintaining your own server gets harder and harder - your database grows, things break, you need to install OS and Jitbit updates.

While we had the "hosted to on-opremise" migration service for a while now, we've been getting a lot of requests from clients who wanted to move "from their own server to hosted" lately. But we simply couldn't do it. Given our current architecture, it was really hard to merge customer's local data into our database.

This week over the holidays we've finally found some time to figure this out. Tired of all the hassle with your own server? Now we can migrate you to the hosted version.

Why hosted?

Here are some of the benefits of using the hosted version:

How to migrate to the hosted version

Start by contacting our support and we'll schedule the migration. We are going to need a backup of your database and that's it.

Currently, we can only do it on weekends, so the best option is to send us your backup on Friday evening. Depending on the size of your database the whole process takes us 1-3 hours. It's free for everyone. Please note that at this time we can transfer everything except your file attachments.

Read this article for more details: Migration from server help desk to hosted